AI Cloud Operations Technologist

About the role

The AI Cloud Operations Technologist supports the build, implementation, and sustainment of AI-enabled workflows that enhance enterprise cloud operations. This role involves working closely with various teams to transform operational needs into practical AI solutions.

Responsibilities

• Support the build, configuration, testing, and deployment of AI-enabled workflows for enterprise cloud operations
• Implement automation to improve monitoring, service request handling, configuration management, and operational support
• Use cloud service provider native AI capabilities to streamline and secure cloud operations
• Assist with MCP-enabled integrations that allow models and AI-enabled workflows to interact with enterprise services under appropriate governance
• Analyze service tickets, usage metrics, and user feedback to identify process improvement opportunities
• Document recurring issues, solution steps, workflow patterns, KB articles, and internal user guidance
• Collaborate with senior team members to ensure solutions are secure, usable, supportable, and aligned with enterprise standards
• Communicate status, risks, issues, and recommendations clearly to stakeholders

Requirements

• Experience supporting cloud operations, automation, service management workflows, or enterprise technology delivery
• Experience working with a major cloud service provider environment
• Experience supporting AI-enabled tools, automation platforms, workflow solutions, or enterprise service delivery capabilities
• Ability to troubleshoot technical issues and support operational workflows in a structured environment
• Ability to collaborate with technical and non-technical stakeholders
• Ability to follow operational, security, and change management processes and pay strict attention to detail
• Able to learn new tools quickly and apply technical knowledge to real operational needs

Qualifications

• Bachelor’s degree

Skills

• Strong problem-solving skills
• Attention to detail
• Technical curiosity
• Strong analytical skills
• Strong written and verbal communication skills

Benefits

At Booz Allen, we offer a comprehensive benefits package designed to support your total well-being. This includes health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Pay

The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD).

Schedule

Our work model prioritizes collaboration and effective communication. Employees working virtually are generally expected to have their cameras on during meetings. The work model for this position is Hybrid, meaning you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role.