AI Business Solutions Lead
Position Summary
The AI Business Solutions Lead will identify, evaluate, and implement AI-enabled tools that improve business processes, reduce manual work, drive improved customer experience, and enhance productivity across the organization.
Key Responsibilities
Identify high-value opportunities to apply AI across end-to-end business processes and functional workflows.
Monitor the AI tools market, evaluate vendors and platforms, and recommend fit-for-purpose solutions aligned with business needs and company strategy.
Develop business cases, AI roadmaps, and implementation plans that connect technology choices to measurable productivity, quality, and service improvements.
Partner with executive and functional leaders to prioritize AI initiatives based on business value, feasibility, risk, and adoption readiness.
Analyze current workflows, decision points, and manual work to identify AI, automation, and process improvement opportunities.
Design practical AI-enabled solutions that reduce rework, improve decision-making, and enhance internal and external customer experiences.
Continuously optimize AI implementations based on business feedback and performance data.
Solution Implementation & Support
Develop AI assistants, copilots, prompt libraries, and workflow automations that support priority business use cases.
Configure and maintain approved AI platforms in partnership with IT and business stakeholders.
Collaborate with IT on integrations between AI tools and enterprise systems.
Aid in testing, deployment, ongoing support, and user feedback loops.
Governance, Risk & Responsible AI
Ensure AI usage complies with company policies, legal requirements, and data privacy standards.
Develop AI governance documentation, usage guidelines, and responsible adoption practices.
Monitor responsible AI practices including bias, security, confidentiality, and ethical use.
Partner with Legal, HR, IT, and Information Security on AI-related policies.
Adoption, Training & Change Management
Education employees on effective and responsible AI use.
Develop training materials, playbooks, prompt libraries, and best practices.
Lead AI adoption initiatives and promote practical integration of AI into daily work.
Provide coaching to leaders and employees on identifying use cases and applying AI tools effectively.
Measurement & Continuous Improvement
Track AI adoption, utilization, productivity improvements, ROI, and business outcomes.
Develop dashboards and reporting to illustrate AI impact and adoption progress.
Recommend improvements based on performance data, user feedback, and evolving business needs.
Cross-Functional Partnership
Work across HR, Operations, Sales, Marketing, Supply Chain, Finance, Customer Service, IT, Legal, and Information Security to understand functional needs and implement AI-enabled solutions.
Translate business requirements into clear use cases, solution criteria, adoption plans, and success metrics.
Serve as a practical internal advisor on AI-enabled business solutions and responsible tool adoption.
Qualifications
Bachelor’s degree in business, information systems, computer science, data analytics, engineering, or related.
3-5+ years of experience in AI enablement, business process improvement, automation, analytics, digital transformation, product management, or technology consulting.
Experience evaluating, selecting, or implementing generative AI, workflow automation, analytics, or enterprise productivity platforms.
Preferred:
AI or cloud certifications.
Experience leading cross-functional implementation efforts and supporting organizational change management.
Knowledge of prompt engineering, AI governance, integration concepts, and vendor evaluation.
Core Competencies & Skills
Understands business operations and identifies opportunities for AI-driven improvements.
Maintains knowledge of emerging AI technologies and trends.
Applies Lean, Six Sigma, or continuous improvement methodologies.
Encourages experimentation while balancing governance and risk.
Builds partnerships across business functions.
Drives adoption through communication, education, and stakeholder engagement.
Uses analytics to measure success and recommend improvements.
Designs solutions that improve internal and external customer experiences.
Disclaimers
Legal authorization to work in the specified country is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
It is the policy of Formerra that all employees are employed at the will of Formerra for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice.
All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.
Equal Opportunity Employer
We are committed to ensuring a fair and legitimate recruitment process. We want to alert job applicants to the potential risk of recruitment scams and encourage caution when responding to unsolicited job postings or communications.
NOTICE
We are committed to ensuring a fair and legitimate recruitment process. We want to alert job applicants to the potential risk of recruitment scams and encourage caution when responding to unsolicited job postings or communications. If you receive a job offer without having explicitly applied through our website or a legitimate job board, please be wary. We will never request sensitive personal information—such as your Social Security number, birth date, or banking details—via email. If you are uncertain about the legitimacy of a job posting or communication, please contact us directly at careers@formerra.com.