AI Business Performance & Insights, Senior Analyst

Location: 4910 Tiedeman Road, Brooklyn Ohio ABOUT THE JOB (Job Brief) The Performance & Insights Senior Analyst is responsible for measuring business performance and surfacing actionable quantitative and qualitative insights that inform leadership decisions, improve effectiveness, and drive better outcomes. This role goes beyond reporting—connecting performance data, employee sentiment, and feedback loops to assess progress against expectations and identify opportunities to improve impact, adoption, and results. This individual serves as a thought partner to leaders, translating data into insight, insight into action, and action into measurable improvement. The role also plays a critical enablement function—reinforcing data standards and practices that ensure insights are scalable, governed, and ready to support automation and AI‑driven capabilities. Essential Job Functions Business Performance Measurement Define, govern and maintain performance frameworks that measure progress against strategic goals, commitments, and expected outcomes, ensuring consistency, comparability and credibility across business areasEstablish and manage KPIs, success metrics, and scorecards that reflect outcomes and effectiveness—not just activityAssess performance trends, gaps, and risks, clearly articulating what is working, what is not, and why Quantitative & Qualitative Insights Synthesize quantitative data (metrics, dashboards, operational performance) with qualitative inputs (employee feedback, sentiment, observations) to deliver holistic insightsIdentify leading and lagging indicators that predict performance outcomes and business impactTranslate complex data into clear, executive‑ready narratives that inform decision making Employee Sentiment & Feedback Loops Design and manage feedback mechanisms (surveys, pulse checks, listening posts, qualitative interviews) to capture employee sentiment and experienceAnalyze themes, patterns, and sentiment trends to understand engagement, friction points, and change readinessPartner with leaders to close feedback loops—ensuring insights result in visible action and measurable improvement Effectiveness & Outcomes Optimization Evaluate the effectiveness of initiatives, operating models, and ways of working against intended outcomesIdentify opportunities to improve performance, adoption, efficiency, and value realizationSupport experimentation and continuous improvement by defining success criteria and measuring impact over time AI Data Enablement, Governance & Scale Readiness Serve as a connector between AI enablement, analytics, data governance, and business teams to ensure AI insights are scalable, governed, and reusableSupport the transition from AI experimentation to production‑ready, business‑aligned capabilities by reinforcing standards, expectations, and performance implicationsEncourage use of governed, standardized data assets to support AI models and automation—highlighting where unmanaged data limits scale or increases riskInfluence data and insight standards to ensure performance intelligence is production-ready, auditable and fit for AI-driven decision support.Use performance and adoption insights to surface AI‑related governance gaps, duplication, or unmanaged experimentation that create risk or inefficiencyThis role does not own data platforms or approve access. It enables adoption, accountability, and scale by ensuring insights are built to last. Strategic Partnership & Influence Act as a trusted advisor to business and functional leaders, providing objective insight and data‑driven recommendationsInfluence prioritization and decision making by grounding discussions in evidence, outcomes, and trade‑offsCollaborate across teams (analytics, operations, change, communications) to align insights, performance narratives, and adoption strategies What Success Looks Like Leaders have clear, trusted visibility into performance and effectivenessDecisions are grounded in both data and employee insightFeedback loops are closed, and employee sentiment informs real changeInsights are timely, actionable, and built on governed, reusable data foundationsBusiness outcomes improve—and those improvements are measurable, scalable, and understood Required Qualifications Work Experience 5 years of experience in business performance measurement, analytics, or insights‑driven rolesBackground in digital, product, operations, or strategy environments (preferred)Experience with employee engagement, sentiment analysis, or organizational effectiveness (preferred)Experience with change management, adoption measurement, or transformation initiatives (preferred)Demonstrated ability to combine quantitative data with qualitative insight to inform decisionsExperience designing and interpreting KPIs, scorecards, and performance frameworksProven skill in translating data into clear, compelling insights for senior leadersExperience using data visualization and analytics tools (e.g., dashboards, survey platforms, BI tools) Skills Insight‑driven: Sees beyond metrics to understand root causes and implicationsOutcome‑oriented: Focused on impact, effectiveness, and value—not just measurementAnalytical & human‑centered: Balances data rigor with employee experience and contextExecutive communicator: Distills complexity into clear, decision‑ready insightsEnablement‑minded: Encourages standards and reuse without becoming a control functionContinuous improver: Constantly looking for better ways to measure, learn, and drive resultsComfort working in ambiguity and influencing without authorityData Analysis & Insight Generation: Demonstrated ability to combine quantitative data with qualitative insight to inform decisionsKPI & Performance Framework Design: Experience designing and interpreting KPIs, scorecards, and performance frameworksExecutive Insight Storytelling: Proven skill in translating data into clear, compelling insights for senior leadersInsight‑Driven Thinking: Sees beyond metrics to understand root causes and implicationsOutcome Orientation: Focused on impact, effectiveness, and value—not just measurementAnalytical & Human‑Centered Approach: Balances data rigor with employee experience and contextExecutive Communication: Distills complexity into clear, decision‑ready insightsEnablement Mindset: Encourages standards and reuse without becoming a control functionContinuous Improvement: Constantly looking for better ways to measure, learn, and drive resultsAmbiguity Navigation & Influence: Comfortable working in ambiguity and influencing without authorityData Visualization & Analytics Tools: Experience using dashboards, survey platforms, and BI tools Compensation And Benefits This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 08/20/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.