AI Automation Analyst

About the role

The AI Automation Specialist plays a crucial role within the Global Services team at Commerce. This role focuses on designing, building, and optimizing AI-powered workflows and automations to enhance efficiency, scalability, and service delivery across Global Services.

Responsibilities

• Design, build, deploy, and maintain AI-powered workflows and automations
• Partner with stakeholders to identify process improvements and automation opportunities
• Translate business requirements into scalable technical solutions
• Build and manage AI assistants, prompts, integrations, APIs, and workflow automation tools
• Integrate automations with systems such as Salesforce, Feedonomics, Google Workspace, Monday.com, Zoho, and other business platforms
• Maintain workflow performance and continuously optimize for efficiency, adoption, and business impact
• Develop and maintain documentation, SOPs, templates, and best practices
• Establish quality assurance, governance, and operational standards for AI-enabled workflows
• Deliver training and enablement sessions to drive adoption of AI and automation solutions
• Research and evaluate emerging AI and automation technologies to support business objectives
• Partner and facilitate additional technical client-facing projects

Requirements

• 3+ years of experience in workflow automation, business operations, process improvement, or a related field
• Bachelor’s degree in information systems, Computer Science, Engineering, Business Technology, or a related field preferred, or equivalent practical experience
• Experience building automations using platforms such as Make, Zapier, n8n, or Google Apps Script
• Hands-on experience with AI tools such as ChatGPT, OpenAI, Claude, Cursor, or similar platforms
• Strong documentation, project management, and stakeholder communication skills
• Experience in SaaS, ecommerce, or technology organization
• Familiarity with Salesforce, Feedonomics, Zoho, Snowflake, Monday.com, and Google Workspace
• Knowledge of SQL, reporting tools, and operational analytics

Qualifications

• Experience with APIs, webhooks, JSON, and system integrations
• Ability to work independently and collaboratively in a fast-paced environment
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Passion for innovation and continuous learning

Skills

• AI and automation development
• Workflow design and optimization
• API integration and system integration
• Project management and stakeholder engagement
• Technical documentation and knowledge sharing

Benefits

• Competitive compensation package including base salary ranging from $80,000.00 to $136,300.00
• Flexible work schedule with a hybrid model of three days in the office and two days remote
• Equitable and transparent pay practices
• Comprehensive benefits package including health insurance, retirement plans, and paid time off

Pay

Final compensation will be determined based on relevant experience, skills, qualifications, and geographic location. We also consider internal equity to ensure fair and consistent pay practices across our teams.

Schedule

This is a hybrid role. For candidates based in the Austin, TX metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration.