AI Architect

About the role

As an AI Architect, you will accelerate adoption of BrazeAI capabilities and services by working directly with customers at critical moments to identify and prioritize use cases and activate their first AI and agentic use cases. Since 2025, Braze has launched a suite of Agentic AI products, including Decisioning Studio, Agent Console, Operator, and MCP capabilities. Every Braze customer is on their own AI transformation journey, with many marketers needing additional support to better understand the best application of these capabilities for their unique needs. The AI Architects will meet these customers where they are to educate and advise so they get the best return on their AI investments with Braze. This includes running workshops, diagnostics, and accelerators to take marketers through ideation, prototyping, and launch of their first BrazeAI agents. You will work collaboratively and build trusted relationships with technical and non-technical stakeholders, leading with curiosity and inspiring others to evolve their marketing strategies with AI. The role is consultative: you pair deep Braze core knowledge (Canvas, Catalogs, Content Blocks, Liquid, data ingestion) with understanding marketing strategies and effective applications of BrazeAI. The role requires travel, up to 25% at peak times, and is based in New York supporting our AMER region.

Responsibilities

• Lead customer engagements focused on driving adoption, for example:
  • BrazeAI Workshops: marketers leave with one or two agents built or prototyped and a way to measure their impact
  • AI Accelerators: a 2–6 week engagement with a named objective and weekly working sessions, guiding the customer from use case ideation to the launch and initial impact reporting of the new strategy
  • AI Diagnostics: assess a customer's messaging program, data, and current BrazeAI use, benchmark their maturity, and deliver 3–5 prioritized actions and a read on readiness for our AI Expert Services add-ons
• Demonstrate and document best practices, playbooks and AI solutions recipes to existing customers and key partners
• Work with customers to identify and prioritize use cases that will drive their business goals
• Identify technical hurdles for customers looking to adopt BrazeAI, resolve organizational friction to enable decision making to drive adoption
• Recommend Professional Services partners for additional or extended support needs, and help transition context and diagnostics to other services teams
• Provide thought leadership — internally and externally — on how AI enables marketing teams to drive better business outcomes
• Collaborate cross-functionally (e.g., account management, customer success, professional services, AI success, product, marketing, learning and communities) to continuously improve Braze's products and externally facing materials

Strong written and verbal English language skills are essential.

Requirements

• Collaborative and trusted: Experienced working directly with enterprise customers and developing strong, consultative relationships. Leads with curiosity and has deep empathy for customers. Demonstrated track record of persuading others and influencing without owning the account.
• Engaging facilitator: Experience running workshops, hackathons, enablement programs, or embedded consulting engagements. Enthusiastic presenter who can run a room of marketers with very different skill levels and have them building within the hour. Able to adapt message to marketers vs executives on their road to AI adoption.
• Experienced: 4+ years in a customer-facing technical role such as solutions consulting, sales engineering, technical account management, customer success, or marketing technology consulting.
• Braze-savvy: Worked with Braze enough to look at a Canvas, a Catalog, or a whole strategy and determine opportunities with BrazeAI that would improve business outcomes.
• Intellectual curiosity and fluency in Applied AI: Understands how generative AI and agents apply to marketing, including prompt design, guardrails, evaluation, testing and optimization. Experience with MCP, LLM tooling, or building skills and templates for AI assistants.
• Value-driven: Able to build business cases and/or measure ROI on AI investments particularly for a credit consumption model.
• Mar-tech savvy: Understands the marketing technology ecosystem and can develop a perspective on the most effective ways to structure a customer's solution, with domain knowledge in two or more of: AI and LLMs, SaaS, marketing automation, marketing analytics, APIs, SQL and Liquid, or mobile.
• Structured and organized: Can take initiative to structure a working plan, clearly define objectives, prioritize activities across multiple engagements at one time, and is comfortable building process while doing the work.
• Problem solver: Able to break a complex problem into components and collaborate with the right people to efficiently get to a solution.

Preferred qualifications

• Hands-on time with Agent Console, Operator, Decisioning Studio, or Content Optimizer
• Depth in a vertical we sell into heavily, such as retail and eCommerce, QSR, gaming, media, or financial services, to help identify use cases

Pay

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $114,000 and $163,200/year, with an expected On Target Earnings (OTE) between $134,000 and $192,000/year (including bonus or commission). Exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs).

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

Schedule

Based in New York supporting the AMER region. Requires travel up to 25% at peak times.

About Braze

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to AI-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.