AGM Member Experience

About the role

The Assistant General Manager of Member Experience oversees member experience strategies, engages members through events, fosters a welcoming community, innovates offerings, implements a multi-channel communication strategy, and drives revenue.

Responsibilities

• Develop and execute member experience strategy, including onboarding and engagement programs.
• Partner with Member committees to plan and execute member events and experiences.
• Foster a welcoming and connected community through personalized service, proactive communication, and "magic moment" experiences.
• Innovate and refine offerings based on member needs, feedback, and industry trends.
• Implement a multi-channel communication strategy to amplify the club’s brand, promote offerings, and keep members informed and inspired.
• Participate in annual budget planning, monitor forecasts, and drive revenue through member and guest programs.
• Collaborate cross-functionally with food & beverage, golf, racquet, and fitness teams to ensure aligned execution.
• Unlock growth opportunities and foster a vibrant, member-centric club culture.
• Navigate the dynamic nature of club operations, proactively resolve challenges, and inspire cross-departmental collaboration.

Requirements

• High school diploma or equivalent.
• 5 years of experience in hospitality, event management, marketing communications, premium suites, or customer relations.
• 3 years of experience in a leadership or management role.

Preferred

• Bachelor’s degree with a focus in hospitality management, business, sports management, communications, journalism, public relations, or recreation.
• Prior experience in leading teams and holding people accountable.
• Experience with creating and implementing strategies that drive revenue, club usage, and member retention.
• Data and analytical thinker who leads strategy-based initiatives.
• Advanced knowledge working with Microsoft Office Suite, CRM/Salesforce, Canva, Facebook, and Instagram platforms, and strong technical literacy with the ability to work in multiple systems.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Effective communication skills with sufficient visual acuity, including talking and hearing.

Work Schedule

Attendance requirements as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.