Agilent OpenLAB CDS Technical Analyst

About the role

The Senior Technical Analyst will support configuration, build, validation, and release activities for the global enterprise Agilent OpenLAB CDS 2.x platform (OL:CDS). Responsibilities include managing lab deployment resources in Agilent Instrument Controllers (AIC) builds, deployments, and troubleshooting, as well as oversight of post-release operational and support activities.

Responsibilities

• Assist technical lead with OL:CDS platform architecture design.
• Request and configure AWS cloud resources for OL:CDS platform architecture and business workflow requirements.
• Manage daily/weekly activities of the OL:CDS deployment resources.
• Serve as the primary point of contact and technical support for OL:CDS deployment resources, including Acronis PC image build and use for AIC PCs, AIC deployment troubleshooting, and instrument connection troubleshooting.
• Coordinate activities with the project core team to ensure AICs are deployable according to the lab migration plan.
• Author and execute all requirement test scripts and ensure SDLC documentation is completed.
• Interact with project core and extended teams, attending meetings as necessary.

Requirements

• Direct experience with Microsoft and AWS products, services, and infrastructure.
• 5+ years of experience configuring and supporting Agilent OpenLAB CDS 2.x platforms, including troubleshooting instrument and software connection issues.
• Strong understanding of supporting chromatography data systems with 400+ users and instruments in a pharmaceutical R&D space (GxP and non-GxP).
• Demonstrated supervisory experience of small teams.
• Proven experience with upgrading chromatography data systems in a regulated environment.
• Experience developing IQ/OQ test cases and supporting testers through UAT.
• Excellent written and verbal communication skills—able to explain technical configuration decisions to both technical and non-technical audiences.
• Ability to travel to Rahway and/or West Point, as necessary, for on-site efforts.
• Proven success producing IQ/OQ documentation and training materials, conducting 1:1 and group training sessions.

Preferred Skills

• Previous experience using Confluence, JIRA, Xray/Vera, and ServiceNow.