Agentic Commerce Senior Manager l Consumer Goods & Retail

About the role

We are seeking a Senior Manager to help lead the delivery of agentic commerce and digital ecosystem transformation programs for Consumer Goods and Retail clients. This role sits directly below the Managing Director / Partner and will be responsible for translating strategic vision into actionable programs that modernize how our clients structure, distribute, and optimize technology products across digital platforms and emerging AI-driven ecosystems.

This Senior Manager will play a critical role in helping clients operationalize these changes by leading key workstreams across platform architecture, digital discoverability, content ecosystems, and AI-ready data infrastructure.

The ideal candidate combines Consumer Goods & Retail industry expertise, digital platform strategy, and strong program leadership with an understanding of how emerging AI technologies are reshaping customer experiences.

Job Responsibilities

• Lead major workstreams that modernize how products and services are distributed across digital platforms and partner ecosystems.
• Design and implement strategies that connect customer platforms with partners, marketplaces, and digital ecosystems.
• Define integration approaches using APIs, service layers, and product data feeds to support scalable product distribution.
• Lead solution development for platform modernization initiatives supporting future digital experiences.
• Translate strategic client objectives into executable architecture, delivery plans, and implementation roadmaps.
• Arcitect schema and structured frameworks aligned to AI retrieval and reasoning models.
• Ensure product, pricing, availability, policy, and review data are machine-consumable and consistently exposed.
• Design entity-layer clarity that reduces ambiguity for LLM interpretation.
• Define standards for Agent Communication Protocols (ACP) and API readiness.
• Partner with engineering to expose endpoints that support AI agent interaction.
• Ensure feeds support real-time decisioning (inventory, pricing, shipping logic).
• Build scalable frameworks for AI-assisted transactions.
• Optimize structured data for RAG (Retrieval-Augmented Generation) environments.
• Collaborate with GEO and content teams to ensure alignment between semantic layer and markup layer.
• Reduce friction between presentation layer and structured layer.
• Implement structured data QA and monitoring frameworks.
• Identify gaps impacting citation eligibility or recommendation logic.
• Establish governance standards for structured updates across markets.
• Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements.
• Partner with legal and security teams to assess risk exposure in agentic integrations.
• Support structuring of product and customer data for analytics, personalization, and AI use cases.
• Identify opportunities where data can enhance decision-making, recommendations, and customer experiences.
• Collaborate with data teams to improve data accessibility across digital channels.
• Serve as a key client-facing leader responsible for delivering complex transformation programs.
• Manage multi-disciplinary teams across strategy, technology, design, and analytics.
• Lead client workshops, working sessions, and executive updates.
• Translate complex technical and strategic concepts into clear recommendations for senior client stakeholders.
• Ensure delivery excellence across large transformation engagements.
• Help shape the evolution of Accenture’s capabilities at the intersection of Consumer Goods & Retail, AI, and digital ecosystems.
• Identify emerging technologies and trends impacting customer experiences and distribution models.
• Contribute to internal thought leadership on digital transformation and agentic commerce.
• Collaborate across Accenture Song, Technology, and Strategy teams to develop new capabilities and offerings.

Basic Qualification

• 10+ years of experience in consulting, digital strategy, or technology strategy within Consumer Goods & Retail; experience must include:
• Experience working on digital transformation, customer experience, or platform-related initiatives
• Strong understanding of digital platforms, partner ecosystems, and API-based integrations.
• Experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends
• Understanding of digital marketing, content strategy, or product experience optimization
• Experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps
• Proven ability to lead complex programs and manage cross-functional teams

Preferred Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
• Proven ability to lead complex programs and manage cross-functional teams.
• Excellent communication and stakeholder management skills with the ability to influence senior client leaders.
• Experience developing strategic roadmaps and translating them into actionable delivery plans.
• Passion for innovation and shaping the future of Consumer Goods & Retail.
• Comfortable with travel.