Agent Services Representative-Realty

This role works closely with the office sales manager and top-producing agents and teams to provide marketing and administrative support.

Responsibilities

• Create brochures, flyers/postcards, marketing materials, and other promotional pieces; Comparative Market Analysis (CMA) and Brokers Price Opinion (BPO).
• Create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides.
• Set up and update client and customer sphere of influence databases; create farming database for sales associates.
• Maintain the internet presence by updating the company website and sales associates’ personal websites/pages.
• Perform data input, maintain and monitor data files, create files and documents, and produce reports.
• Provide administrative and clerical support to management and sales associates, including:
  • Entering listings and sales into the system
  • Assisting with sending and receiving company emails
  • Providing computer assistance
  • Handling written correspondence
  • Ensuring forms are stocked
  • Answering phones, greeting visitors, routing mail
  • Preparing schedules and maintaining accurate billing records
• Assist agents with setting marketing plans and organizing and facilitating agent training activities.
• Assist new agents in setting up their office, getting into MLS, and training on computers and office equipment.
• May assist with license transfer or annual license renewal.
• Serve as back-up to other office staff.
• Perform any additional responsibilities as requested or assigned.

Requirements

• Minimum of a high school diploma or equivalent; secondary education preferred.
• One to three years of clerical or administrative experience.
• Marketing and social platforms experience preferred.
• Real estate knowledge preferred.

Skills

• Knowledge of real estate, title, and/or mortgage business preferred.
• Strong computer/technology skills: proficient in Microsoft Office and Canva products.
• Basic proficiency in social media engagement and posting practices (Facebook, Instagram, LinkedIn, etc.).
• Excellent oral and written communication skills.
• Effective interpersonal skills, leadership abilities, and a strong customer service focus.
• Effective analytical, problem-solving, and decision-making skills; initiative, attention to detail, and teamwork.
• Project management skills: ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to handle stress and work under pressure.

Schedule

This is an in-office position, working 37.5 hours per week Monday through Friday. Will work primarily out of the Fitchburg, WI sales office with occasional travel to other office locations within Dane County as needed.

Benefits

Employees working 30 or more hours per week receive:

• Medical, dental, and vision insurance
• Company-provided life insurance
• Company-provided short-term and long-term disability
• 401k plan with generous company match
• Paid time off
• Discount programs