Agent Product Manager (Enterprise)

About the role

The Enterprise Agent Product Manager owns customer deployments end-to-end, from discovery and workflow design through execution, go-live, and long-term success. You are the connective tissue between customers, Forward Deployed Engineers, Product, Sales, and Success. You ensure customers feel confident, informed, and supported, even as workflows, product capabilities, and internal processes continue to evolve.

This is a highly client-facing, high-ownership role for senior operators who thrive under pressure and ambiguity.

Responsibilities

• Serve as the executive point of contact for customer deployments and long-term success
• Lead customer discovery to understand workflows, constraints, and success criteria
• Translate complex business processes into executable AI agent workflows
• Partner with Forward Deployed Engineers to validate assumptions and execute technically
• Configure, test, and release agent configurations for customer use cases
• Own deployment plans, timelines, risks, and stakeholder communication
• Lead customer kickoffs, milestone reviews, QBRs, and executive updates
• Proactively manage scope changes, escalations, and expectation-setting
• Improve and scale onboarding and deployment processes over time
• Travel for key customer milestones and kickoffs as needed (~25%)

Requirements

• 6+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.)
• Strong technical acumen: able to reason about workflows, APIs, and system behavior
• Comfort operating in fast-moving, ambiguous environments
• Excellent written and verbal communication skills
• Experience managing multiple concurrent, high-stakes projects
• Familiarity with LLMs, APIs, JSON
• Strong Excel / PPT skills
• Basic SQL literacy

Qualifications

• Nice to have: Technical degree (CS, Engineering, Math) or equivalent experience
• Experience with AI-driven or workflow automation products

Skills

• Technical proficiency in relevant areas
• Strong problem-solving and decision-making skills
• Ability to handle ambiguity and prioritize tasks effectively
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team

Benefits

• Health, Vision, and Dental benefits
• Flexible PTO
• Life Insurance and Accidental Insurance
• Short-Term Disability Coverage
• Generous salary and equity for all staff
• 401k option; helping you save for the future
• Yearly learning and development stipend
• Bus and Uber ride stipend if you ever have to work late in the office
• Remote office home stipend to get you comfy in your space
• Daily catered lunches provided
• Monthly happy hours
• Annual Company Offsites; our last one was in Palm Springs CA

Pay

$120,000 - $240,000

Schedule

Full-time / Onsite (5 days/week) / ~25-30% Travel