Agent Operations Associate

About the role

Own and optimize the customer trial experience to increase conversion rates. Analyze engagement and usage data to identify and resolve friction points in the customer journey. Own quality initiatives to maintain high retention alongside the customer success team. Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking. Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.

Responsibilities

• Own and optimize the customer trial experience to increase conversion rates.
• Analyze engagement and usage data to identify and resolve friction points in the customer journey.
• Own quality initiatives to maintain high retention alongside the customer success team.
• Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.
• Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.

Requirements

• 3+ years of experience in operations, data analysis, and process improvement.
• Strong analytical skills with experience using Excel, SQL, or other data tools.
• Highly organized and detail-oriented, with a proactive problem-solving mindset.
• Ability to manage multiple tasks and work cross-functionally in a fast-paced environment.
• Strong verbal and written communication skills, with the ability to present data clearly.

Preferred Qualifications

• 3+ years in operations, strategy, or consulting; startup experience a plus.
• Proficient in data analysis and operational tooling (SQL, Excel/Sheets, dashboards).
• Strong problem-solving, communication, and cross-functional collaboration skills.
• Bonus: Background in healthcare, SaaS onboarding, or call center operations.

Benefits

• Competitive salary, equity, and benefits, including health, dental, and vision insurance.
• Unlimited PTO.

Pay

The base salary for this role ranges from $75,000 to $110,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package.

About Us

SuperDial is transforming AI in healthcare, helping organizations improve efficiency, reduce administrative burden, and optimize revenue cycle management. Our operations team is at the core of ensuring seamless execution and continuous improvement. Join us and help shape the future of AI in healthcare.