Agent Licensing Specialist

Essential Duties & Responsibilities

• Assisting with the examination and review of license applications, renewals, and related submitted documentation to determine compliance with statutes, rules, and regulations
• Reviewing and interpreting criminal justice information to determine compliance
• Handling an average of 20 incoming phone calls per day, each lasting a few minutes, to answer questions, provide information, and assist agents and consumers with basic inquiries
• Responding to inquiries from insurance license applicants, agents, and the public both over the phone and in writing
• Supporting the education of insurance agents on Virginia insurance laws and regulations
• Supporting the research of complaints and inquiries from the public
• Maintaining licensing records and records of submission
• Collaborating with other agencies in the review of licensing applications and renewals
• Preparing written communications to multiple stakeholders involved in the agent licensing process
• Participating in identifying trends and making recommendations for improvements
• Aiding in documenting processes and procedures
• Performing related work as required

Preferred Qualifications

• Professional experience in the insurance industry, insurance regulation, licensing, compliance, or a related field
• Knowledge of basic insurance terminology
• Some knowledge of insurance agent operations, practices, and procedures
• Without related professional experience, a bachelor’s degree in a related field is the minimum requirement
• Ability to analyze and interpret relevant Virginia insurance laws and regulations
• Strong verbal and written communication skills, along with the ability to correspond with consumers over the phone in a professional and patient manner
• Excellent attention to detail and analytical skills
• Strong judgment and decision-making skills
• Ability to multi-task and adapt to changing priorities and deadlines
• Ability to analyze data to evaluate outcomes
• Ability to establish and maintain effective working relationships with SCC staff, industry personnel, and the general public
• Proficiency with Microsoft 365 programs and other general software applications

How to Apply

Interested candidates are strongly encouraged to apply by August 4, 2026. Qualified internal and external candidates are encouraged to apply. If you are an external candidate, apply by clicking the Apply Now button on this page. If you are an internal candidate, apply using eSCC (Oracle) - iRecruitment Employee Candidate.