Agent in Charge

About the Role

The Agent in-Charge is responsible for providing exceptional individualized customer service, educational consulting, and in some cases patient record management. This role supports dispensary staff under the direction of the AGM and spends 30% of their time on inventory-related activities, ensuring accurate records and compliance.

Responsibilities

• Greet customers and patients with a positive attitude.
• Assist in regular inventory cycle counts and report discrepancies to retail leadership.
• Obtain cannabis product from the vault and provide it to Cannabis Advisors for sale.
• Advocate for cannabis customer care and educate customers on wellness applications.
• Open and close the store as directed by the AGM or GM.
• Help customers navigate cannabis products and their uses.
• Verify all received product is properly tagged and accompanied by required paperwork per state and local regulations.
• Support the Inventory Manager with reconciliation of physical inventory in the State tracking system and POS systems.
• Confirm online orders are accurate prior to customer pick-up.
• Assist Cannabis Advisors with product or POS system questions.
• Build rapport with regular customers to promote repeat business.
• Work collaboratively in a fast-paced retail environment.
• Handle cash transactions, including bank drops and daily payouts as directed.
• Provide information on types, methods, and efficacy of cannabis products (without offering medical advice).
• Participate in ongoing cannabis education and training.
• Support managers and other Cannabis Advisors as needed.
• Maintain a clean, organized, and sanitized workstation and store front.
• Ensure compliance with detailed local and state regulations.
• Complete transactions at the POS and ensure accurate updates to the state-monitored inventory system.
• Perform other duties as assigned.

Requirements

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes, and product application/consumption methods.
• Flexibility to accommodate scheduling demands, including weekends, holidays, and regularly scheduled shifts.
• Ability to use office equipment (computers, printers) and software (Word, Excel, email).
• Understand and apply Federal, State, and local laws relating to the cannabis industry and safety regulations.

Physical and Mental Demands

• Frequently required to remain stationary, move, and position oneself.
• Occasionally move packages weighing up to 35 lb.
• Able to stand up to 90% of the time.
• Hearing abilities within the normal audio range, with or without correction.
• Vision abilities include close observation and the ability to adjust focus.
• Mental and physical requirements must be met to successfully perform essential functions, with or without reasonable accommodation.

Working Environment

Work is performed in a retail environment with a moderate noise level. The environment is representative of typical retail conditions encountered while performing essential functions.