Agent Experience Coordinator

About the role

You are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support our customers with everything including understanding Compass, support with our tools and programs, assisting with marketing requests, and more.

Responsibilities

• Welcome guests, manage mail distribution, facilitate in-office event setup, and provide first-line support for office-related needs
• Manage the overall appearance and organization of the office, maintain supply inventory, and escalate facilities issues
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Collaborate with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

Requirements

1-2 years previous experience in customer service, office management, hospitality, or operations

Previous experience in real estate a plus

Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

Qualifications

Great listening skills, connects well with others, and is empathetic of the customer’s pain points

A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

Strong verbal communication and presentation skills

Meticulous attention to detail, highly organized

Ability to work in the office during standard operating hours

Ability to lift up to 25 lbs

Skills

Customer service skills

Office management skills

Marketing support skills

Technology support skills

Collaboration and teamwork skills

Problem-solving skills

Communication skills

Attention to detail

Benefits

Participation in our incentive programs (which may include eligible cash, equity, or commissions)

Paid vacation, holidays, sick time, parental leave, and recharge leave

Medical, tele-health, dental and vision benefits

401(k) plan

Flexible spending accounts (FSAs)

Commuter program

Life and disability insurance

Maven (a support system for new parents)

Carrot (fertility benefits)

UrbanSitter (caregiver referral network)

Employee Assistance Program

Pet insurance

Pay

Competitive compensation packages

Schedule

Standard operating hours