Agent Experience Coordinator

About the role

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support our customers with everything including understanding Compass, support with our tools and programs, assisting with marketing requests, and more.

Responsibilities

• Welcome guests and manage mail distribution
• Facilitate in-office event setup
• Provide first-line support for office-related needs
• Maintain the overall appearance and organization of the office
• Manage supply inventory and escalate facilities issues
• Support the adoption of Compass technology and adjacent services
• Provide basic marketing support
• Collaborate with other team members and departments
• Provide ad-hoc administrative assistance as needed

Requirements

• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

Qualifications

• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized

Skills

• Passionate about your customers, delivering a world-class experience
• Partnering with the rest of the agent experience team when support is needed

Benefits

• Participation in our incentive programs (which may include eligible cash, equity, or commissions)
• Paid vacation, holidays, sick time, parental leave, and recharge leave
• Medical, tele-health, dental and vision benefits
• 401(k) plan
• Flexible spending accounts (FSAs)
• Commuter program
• Life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• Pet insurance

Pay

Competitive compensation packages

Schedule

Standard operating hours