Agent, CSA/GOA

Job Duties

• Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Marshal in the planes and push back the aircraft.
• Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Aid Customers with special needs, load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
• Enforce safety/security measures and monitors safety sensitive zones Ensure FAA.
• Ensure Allegiant Air and airport regulations are followed.
• Other duties as assigned.

Physical Requirements

• While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone.
• May be required to lift, push, pull, or carry up to 20 lbs.
• May be required to work various shifts/days in a 24-hour situation.
• Regular attendance is a requirement of the role.
• Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations.
• Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time.
• Some travel may be a requirement of the role.