Agent

About the role

At Pinkerton, we provide enterprise risk management services and programs specifically designed for each client. As an Agent, you will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide the client with concierge-level security at the company location and/or events.
• Deescalate tense situations or individuals that may arise.
• Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
• Conduct quality investigations and complete investigative reports.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and/or events.
• Secure the client’s residential perimeter and review CCTV, manage access controls, and respond to alarms, as needed.
• Identify and escalate equipment deficiencies/failures.
• All other duties, as assigned.

Requirements

• High School Diploma or GED with law enforcement, military, and/or security experience.
• Armed Colorado Security License and Concealed Handgun Permit are required.
• Completion of Pinkerton's licensing process, which may include verification of required licenses and affiliation to the appropriate Pinkerton entity.
• Concierge-level customer service knowledge.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Effective verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Working Conditions

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.
• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• Travel, as required.

Benefits

• Employer-paid life and AD&D insurance.
• Voluntary life and AD&D insurance.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Savings Account (FSA).
• Short-term and long-term disability.
• 401(K) retirement plan.
• Paid time off (vacation, personal, sick, and holidays).
• Several employee assistance-related programs.

Pay

Posted Salary Range: USD $28.00 - USD $31.00 /Hr.