Agent Architect

About the Role

The Agent Architect is a technical leader responsible for designing and building autonomous AI workflows ("agents") that drive measurable ROI for clients. This role bridges the gap between high-level business goals and technical execution, ensuring that AI demo environments and client trials are configured for maximum success. Reports to: Director of Customer Success

Responsibilities

• Build and maintain advanced agentic flows within demo and trial environments, such as Policy Agents, Damages Assistants, and Litigation Agents.
• Collaborate with sales and success teams to conduct pre-trial "Trial Objectives" calls, identifying key workflows, prompts, and autonomous agents tailored to client needs.
• Lead the configuration of AI prompt libraries and build autonomous workflows during the trial discovery and setup phase.
• Provide technical guidance to Sales Engineers and other team members on building custom demo flows and updating demo orgs for new product releases.
• Navigate complex permission issues, perform end-user testing, and provide ongoing technical support during trial check-ins to optimize for adoption.
• Lead additional workflow customizations and configurations following full rollout to ensure long-term client retention and success.
• Develop internal and external-facing AI and Agent documentation. Develop and deliver ongoing training to LSAP and Customer Success as a whole to ensure Agentic knowledge growth.

Requirements

• 2+ years of hands-on experience with the Salesforce platform and Litify software.
• Strong technical knowledge of Salesforce administration and configuration; Salesforce Advanced Administrator Certification preferred; Salesforce Certified Agentforce Specialist required.
• 2+ years experience working on Salesforce Automations. Strong Flow knowledge with emphasis on record triggered flows, collections, loops, and working with and configuring 3rd party lightning components.
• Project Management experience; you have experience running complex projects, uphold stakeholder expectations, maintaining scope, time & budgetary constraints.
• Excellent communication, both written and verbal. You are comfortable discussing complex technical topics to a wide variety of audiences. You have strong presentation skills and can effortlessly facilitate meetings and presentations.
• Ability to handle multiple customers & tasks simultaneously and providing lightning fast responses for AI/Agentic free trials.

Schedule

This job is fully remote, with the exception of employees living in New York City and New Jersey. Our NYC/NJ employees adhere to our hybrid schedule, which involves working in our Manhattan office 6 days a month.

Pay

The estimated base salary pay range for this role is $120,000-$130,000. You may also be offered a bonus and benefits. Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.