Agency Staff

Key Responsibilities

• Deliver classroom, virtual, one-on-one, and at-the-elbow training for Epic Tapestry and other healthcare systems.
• Provide implementation and Go-Live support to end users and operational teams.
• Develop, maintain, and update training materials, curriculum, and supporting documentation.
• Partner with training team members, subject matter experts, and customers to create audience-specific training programs.
• Support training environment testing and validation activities.
• Manage classroom setup, training registrations, attendance tracking, roster management, and completion reporting.
• Create and maintain project documentation, including work plans, status reports, and risk assessments.
• Affiliate with operational change management and user adoption initiatives.
• Build strong relationships with designated super users and maintain ongoing communication regarding training effectiveness and system readiness.
• Participate in implementation project teams to support training strategy and execution.

Qualifications

• Epic Tapestry Certified Principal Trainer certification.
• Associate’s degree.
• Minimum of 2 years of relevant training, healthcare systems, or Epic experience.
• Experience delivering instructor-led and virtual training programs.
• Strong communication, presentation, and organizational skills.

Preferred Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience supporting Epic implementations and Go-Live events.
• Healthcare industry experience and familiarity with operational workflows.
• Experience with training documentation, project coordination, and change management activities.