Agency Collection Representative

Essential Job Functions And Responsibilities

• Administers accounts payable, accounts receivable, and direct billing operations by ensuring accurate invoices, payment processing, and financial reconciliation.
• Participates in resolving stakeholder inquiries and disputes related to billing discrepancies, aged receivables, and account reconciliation.
• Prepares financial reports and registers, maintaining accuracy and completeness of accounting records.
• Analyzes policy data and company guidelines to support resolution of outstanding balances and assist in determining appropriate collection action.
• Collaborates with internal departments and third-party collection agencies to assist with recovering outstanding balances and processing uncollectible debt write-offs.
• Affords assistance in negotiating payment plans or settlements with clients to facilitate debt recovery.

Job Requirements

• A High School Diploma or equivalent experience.
• Generally, a minimum of 3 years of experience in insurance collections, agency billing, or related financial support operations.
• Demonstrates attention to detail, organizational skills, and problem-solving abilities.
• Experience with Microsoft Excel preferred.

Benefits

• Competitive benefits packages for full-time and part-time employees.
• Medical, dental, and vision coverage.
• Wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Paid Time Off and paid holidays.
• A 401(k) plan with company match.
• An employee stock purchase plan.
• Commuter benefits.

Compensation

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.