Aftersales Engineer

Key Responsibilities

• Provide technical support for products after delivery, including diagnostics, troubleshooting, and issue resolution
• Aid in managing regional after-sales service operations and support field service activities
• Work closely with customers and service partners to resolve product and service-related issues in a timely manner
• Conduct on-site inspections, maintenance support, and technical training when required
• Track, analyze, and report common technical issues, and provide feedback for product improvement
• Support customer complaint handling and ensure proper follow-up and resolution
• Assist in major issue escalation and participate in root cause analysis
• Collaborate with cross-functional teams (engineering, quality, operations) to improve service processes and product performance

Qualifications

• Associate or Bachelor’s degree
• 1–3+ years of experience in after-sales support, technical service, spare parts, or battery-related industries preferred
• Strong troubleshooting and problem-solving skills
• Good communication skills and customer-oriented mindset
• Ability to travel as required
• Self-motivated, detail-oriented, and a strong team player

Preferred Qualifications

• Experience with EV batteries, automotive systems, or related technical products
• Prior field service or on-site support experience
• Bilingual in English and Mandarin Chinese preferred.