Aftermarket Engineer
About the role
IPCO US LLC is seeking a hands-on, customer-focused Aftermarket Engineer to serve as a technical liaison between our company and customers. This role is ideal for a mechanically inclined engineer with strong process engineering experience who enjoys travel, customer interaction, and solving real-world equipment challenges.
Key Responsibilities
- Travel up to 50–75% to customer sites to support equipment optimization and aftermarket services
- Build and maintain strong customer relationships to drive future sales opportunities
- Review spare parts inventories and identify opportunities to increase aftermarket sales
- Provide technical support to inside sales, design engineers, and sub-suppliers during quoting and order entry
- Collect and evaluate process data for design, scale-up, and performance improvement
- Support startup and commissioning of new and rental equipment, including extended on-site assignments
- Deliver hands-on technical training to customers and IPCO colleagues
- Generate visit reports and maintain accurate records in IPCO’s CRM
- Participate fully in quality, health, safety, and environmental programs
- Assist sales engineers and belt technicians during customer visits as needed
Qualifications
- Engineering degree preferred; 1–3 years of relevant experience accepted
- Strong mechanical aptitude with hands-on equipment experience
- Solid understanding of process engineering principles, including mechanical design, heat transfer, and fluid dynamics
- Able to interpret technical drawings, specifications, and engineering manuals
- Comfortable performing technical calculations and problem-solving
- Excellent written and verbal communication skills in English
Physical & Work Environment Requirements
- Ability to lift up to 80 lbs and work in industrial environments
- Comfortable working at heights, in confined spaces, and around mechanical equipment
- Willingness to travel extensively, drive rental cars, and fly commercially
- Ability to meet customer safety requirements, including drug testing and respirator use
Featured Benefits
- Health & Wellness: Four Cigna medical plan options, dental and vision coverage through Sun Life, prescription coverage and telehealth access
- Company-Paid Coverage: Life insurance, short- and long-term disability, FSA and HSA options with company contributions
- Financial Future: 401(k) plan with company match plus 5% profit sharing, access to professional financial advisors
- Time Off: Paid Time Off starting at 15 days, paid holidays, parental leave, and bereavement leave
- Career & Culture: Tuition reimbursement and professional development programs, recognition programs and team events
Why Join IPCO
At IPCO, you’ll work with advanced process equipment, gain direct customer exposure, and play a critical role in supporting long-term customer success. We offer a collaborative environment, technical growth opportunities, and a strong total rewards package.
About IPCO
IPCO is the industrial process solutions company that touches the lives of everyone, everywhere - from food to flooring, powder paint to paper, solar cells to semiconductors. We are a 650-strong global team who design, build and service innovative equipment and steel belts for businesses seeking to enable the green transition with sustainable, large-scale production.