Aftercare Coordinator - Part time

Key Responsibilities

• Coordinate each patient’s discharge plan and next level of care in collaboration with clinical staff and Banyan’s Outbound Team.
• Facilitate admissions-related needs by obtaining required consents, identification, and financial documentation.
• Refer administratively discharged patients to appropriate alternative providers when necessary.
• Serve as a primary liaison with external agencies and partners, including the VA, probation officers, attorneys, HR representatives, and Employee Assistance Programs (EAPs).
• Communicate effectively with referral sources regarding patient arrivals, discharge planning, AMA risks, and hospitalizations.
• Engage families throughout the discharge process, providing timely updates and ensuring alignment with aftercare planning.
• Maintain accurate and timely documentation of employment, legal, medical, and aftercare-related interactions in the electronic medical record (Kipu).
• Share key updates and coordinate communication using Teams and Salesforce.
• Support patient retention and safety initiatives, including AMA blocking efforts.
• Collaborate proactively with clinical, operational, and business development teams.

Qualifications

• A high school diploma or GED.
• An associate’s degree preferred.
• Experience in behavioral health, customer service, or familiarity with 12-step or recovery-based programs.
• Strong written and verbal communication skills with attention to detail.
• Familiarity with Salesforce and/or Kipu EMR.
• Knowledge of local community resources and aftercare support services.

Why Join Banyan Treatment Centers?

• Join a mission-driven, nationally recognized organization accredited by The Joint Commission and supported by TPG’s Rise Fund.
• Champion the continuum of care by ensuring patients transition successfully from treatment into long-term recovery supports.
• Collaborate closely with clinical, operational, and business development teams, as well as families and external partners.
• Enjoy comprehensive benefits (full-time eligible), including medical, vision, and dental insurance; life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs.