After The Badge Jobs

About the role

Perform hotel security duties and procedures to ensure the safety and security of guests, employees, and the property as well as the property’s assets.

Responsibilities

• Perform daily inspection and ensure compliance of hotel security & safety requirements and procedures to protect hotel property, employees, and guests against theft, crime, threats, and safety hazards. This may include:
  • Patrolling and inspecting with specified equipment the assigned areas, including all public areas, meeting rooms, entrances, outside building, and grounds.
  • Monitoring surveillance cameras and checking for unauthorized persons or vehicles, coordinating towing of vehicles, addressing unlocked doors, and identifying fire and safety hazards.
  • Documenting all actions taken during patrols and inspections.
• Maintain security procedures and audit/department logs, which may include:
  • Lost and found records.
  • Storing guests’ valuables.
  • Key control and emergency procedures.
  • Health and safety hazard procedures for employees and guests.
• Ensure all guest room doors are secured and assist guests with room access, moving or removing guest possessions, or inventory if required.
• Escort staff and guests to their cars upon request.
• Inspect purses, packages, or bags of employees if designated by management, verify employee work identification, and check the accuracy of employee time cards.
• Investigate loss and safety incidents involving guests, employees, and/or hotel property to comply with state and government regulations and hotel procedures, minimizing loss from theft and other risks.
• Administer CPR to guests or staff members in accordance with guidelines and communicate with EMS/medical personnel as required.
• Complete documented reports in line with Company and hotel policies and procedures.
• Assist in training and educating employees on current safety and security issues to ensure compliance with Company loss control policies.
• Respond courteously and promptly to all guest-related incidents, questions, complaints, and requests to ensure strong guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.

Requirements

• High School diploma or equivalent, plus one year of security and safety experience, or an equivalent combination of education and experience.
• Must speak fluent English.
• CPR and First Aid certification required.
• Ability to perform the following physical tasks:
  • Carrying, lifting, pushing, and/or pulling items weighing up to 50-100 lbs.
  • Frequently standing and moving about the facility.
  • Frequently handling objects and equipment to secure the facility.
  • Frequently bending, stooping, and kneeling.
• Strong communication skills for interacting with guests and employees.
• Certification in safety and training and/or licensed as a Security Officer may be required.
• Certified CPR and First Aid instructor, and training in law enforcement techniques may be required or highly desired.
• Working knowledge of local laws, investigation methods, OSHA requirements, fire codes, and life safety codes.
• Problem-solving, reasoning, motivating, organizational, and training abilities, especially during emergencies.
• Reading and writing abilities to document tasks, order supplies, follow instructions, and read safety procedures.
• Basic mathematical skills for occasional use.
• May be required to work nights, weekends, and/or holidays.

Benefits

• Medical, Dental, and Vision Insurance.
• Health Savings Account with Company Match.
• 401(k) Retirement Plan with Company Match.
• Paid Vacation and Sick Days.
• Sonesta Hotel Discounts.
• Educational Assistance.
• Paid Parental Leave.
• Company Paid Life Insurance.
• Company Paid Short Term and Long Term Disability Insurance.
• Various Employee Perks and Discounts.
• Hospital Indemnity, Critical Illness, and Accident Insurance.