After Sales Care Specialist

About the role

After Care Sales Specialists are responsible for expediting special product line needs in the area of warranty or non-warranty, repairs, minor installation, product complaints, etc. Focusing primarily on the Andersen Dealer Service Network and Therma-Tru warranty programs, this role may also address other product issues.

Responsibilities

• Visiting jobsites to resolve service issues by performing service or maintenance.
• Filling out Service Job paperwork completely and accurately.
• Collecting service fees from customers in the field and properly processing them through the point-of-sale system.
• Properly maintaining stock service inventory on the service truck and keeping the truck neat and clean.
• Maintain and inventory of service tools.
• Pick and load service parts onto the truck.
• Communicate with various parties involved in completing service such as homeowners or contractors, Curtis Lumber sales staff, vendor service persons and Curtis service coordinator to resolve issues in a timely manner.
• Inform customers about the product so they are aware of available enhancements and upgrade options for their homes.
• Develop new and existing skills through educational programs with both company-provided and self-directed training.
• Comply with all Company policies including conduct and safety.
• Adhere to Company operational and security policies.
• Adhere to dress code and proper personal hygiene.
• Adhere to scheduled hours/work week.
• Willing to become a member of a committee/team for current or new programs to ensure their success.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or related field preferred.
• Ability to perform physical tasks such as lifting and carrying.
• Strong communication and problem-solving skills.
• Knowledge of building materials and home improvement products.

Benefits

Comprehensive Benefit Package - Medical, Dental, Vision
Competitive Wages
401k with Company Match
Ideal Retail Hours
Paid Holidays & PTO
Bereavement Pay
Profit Sharing
529 College Savings
Employee Assistance Program
Tuition Reimbursement
Boot Reimbursement
Employee Discount
Community Events
Employee Referral Program

Pay

Starting pay range $24.00 - $25.00 an hour!

Schedule

Ideal retail hours allowing for a healthy work-life balance.