Affordable Systems Trainer

About the role

We are seeking a knowledgeable and engaging Systems Trainer to develop and deliver training programs for employees and stakeholders. The ideal candidate will have expertise in Yardi and/or RealPage, strong technical skills, and a passion for empowering others with the knowledge and tools to succeed. You will be responsible for creating and maintaining training materials, conducting sessions, and providing ongoing support to ensure users can navigate systems efficiently and with ease.

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

Responsibilities

• Design, develop, and deliver a comprehensive systems training program for property management software affordable modules by managing appropriate logistics such as delivery method and audience, maintaining training environment accuracy and availability, coordinating registration, and delivering systems how‑to information in a timely, effective, and engaging manner to on‑site operators.
• Create new and revise systems training content by collaborating with other company stakeholders and teams, developing/maintaining accurate written training materials such as user training guides and facilitator guides, and other support materials such as help desk deliverables and digital content storyboards.
• Assess the effectiveness of the training program by developing pre‑ and post‑tests, surveys, and/or other methods and tools to assess learner understanding, and by reviewing other Company reports to link training to overall performance and results.
• Act as a performance improvement resource to managers by following up to provide individual coaching and one‑on‑one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations.
• Continuously improve training approaches based on evaluations and advancements in learning technologies.

Requirements

• Demonstrated proficiency in property management software (preferably Yardi and RealPage), and other computer applications and software used by the Company sufficient to maintain, troubleshoot, provide instructions, and install as needed.
• Property management software affordable modules experience preferred.
• Bachelor's degree in Business, Finance, Accounting, Education, or a related field.
• 3‑5 years of experience in systems training, or a related role.
• Excellent presentation, facilitation, and interpersonal skills.
• Analytical and problem‑solving skills, with the ability to simplify complex systems and concepts.
• Strong organizational and time management skills to manage multiple training initiatives.

Skills

• Certification in instructional design, training, or related fields is a plus.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee‑only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off: all new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays, plus birthday off after 1 year of service; additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar‑managed communities (subject to discount and unit availability).
• 6‑Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of