Affordable Housing Maintenance Supervisor

Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed'. We empower each other to lead by example, collaborate, and evolve — inspired by our belief that we can continually improve as individuals and as an organization.

Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

About the Role

The Maintenance Supervisor is responsible for all maintenance operations of the community, including service requests, preventative maintenance, personnel management, compliance with safety standards, and customer service. The Maintenance Supervisor works alongside the Community Manager in overseeing the activities of assigned staff and vendors to ensure the maintenance of the property. Affordable housing maintenance experience is preferred.

Regular/daily onsite attendance is required.

Responsibilities

Maintenance Management

• Coordinate, schedule, and respond to resident/management requests and work orders.
• Ensure all repairs and replacements are completed for community common areas and units.
• Inspect grounds, buildings, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns.
• Manage and order maintenance supplies inventory while adhering to budget guidelines set by the Community Manager.
• Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs.
• Maintain a well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines.
• Maintain hazard communications program; teach and promote safe work practices.
• Participate in unit inspections as requested.
• Responsible for essential control of the community.
• Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, and work in progress.
• Assist with the general upkeep, maintenance, and cleaning of office, common areas, and model unit.
• Participate in on-call emergency at the community.
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors; dealing with inadequate service).
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (e.g., "walk" units to ensure make-ready and work orders are completed).

Personnel Management

• Under the direction of the Community Manager, supervise, train, and schedule maintenance activities for maintenance staff.
• Check the work progress of each maintenance staff daily; provide immediate assistance and instruction if needed.
• Provide Community Manager input regarding employee performance evaluations.
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.

Customer & Resident Relations

• Manage excellent customer service and monitor service request turnaround and responsiveness.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Ensure consistency in dealing with residents on all matters.
• Enforce policies of the community that the immediate supervisor delegates.

Requirements

• High School Diploma or Equivalent.
• EPA & CPO certification required; HVAC desired.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.
• Must have reliable transportation due to the emergency on-call requirement.

Physical Requirements

For small to mid-sized properties with smaller staff:

• Regularly required to move about to accomplish tasks or move from one worksite to another, communicate with others to exchange information, use wrists, hands, and/or fingers in repeating motions, identify and inspect objects and areas, and assess the accuracy, neatness, and thoroughness of work assigned.
• Must be able to work overtime, weekends, and night hours (on-call property emergencies).
• Frequently required to move into different positions to accomplish tasks in various environments, including tight and confined spaces; traverse flat and uneven terrain; ascend and descend stairs, ladders, ramps, and step stools; work in an overhead position and/or reach; operate machinery and power tools; operate motor vehicles and/or golf carts; adjust and move objects of 100+ lbs. in all directions; lift and place objects of 100+ lbs.; and be exposed to outdoor weather elements (wind, precipitation), low and high temperatures, and hazardous chemicals.
• Occasionally required to remain in a stationary position, such as standing or sitting, for prolonged periods.

For large-sized properties with large staff:

• Regularly required to move about to accomplish tasks or move from one worksite to another, communicate with others to exchange information, identify and inspect objects and areas, and assess the accuracy, neatness, and thoroughness of work assigned.
• Frequently required to move into different positions to accomplish tasks in various environments, including tight and confined spaces; ascend and descend stairs, ladders, ramps, and step stools; traverse flat and uneven terrain; work in an overhead position and/or reach; use wrists, hands, and fingers in repeating motions; operate machinery and power tools; operate motor vehicles and/or golf carts; be exposed to outdoor weather elements (wind, precipitation), low and high temperatures, and hazardous chemicals; and work overtime, weekends, and night hours (on-call property emergencies).
• Occasionally required to remain in a stationary position, such as standing or sitting, for prolonged periods; lift and place objects of 100+ lbs.; adjust and move objects of 100+ lbs. in all directions; and be exposed to hazardous chemicals.

Benefits

• Medical, dental, vision, life, accidental, and disability insurance.
• 401K with employer matching.
• Commission and performance bonuses, when applicable.
• Paid sick days and company holidays for full-time employees.

Pay

Salary Range: $28 per hour to $30 per hour. Compensation decisions consider skill set, background and training, certifications, and relevant experience for the role.

Additional Information

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.