Affordable Housing Community Manager

Responsibilities

• Regular/daily onsite attendance is required.
• Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff.
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Complete weekly/daily office & maintenance staff schedules and assignments.
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments.
• Develop yearly operating budgets/forecasts.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours).
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.).
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed).
• Develop yearly marketing plan and utilize marketing strategies & systems.
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.).
• Effectively show, lease, and move in prospective residents.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Manage strategic leasing activities, including developing yearly marketing plans and utilizing marketing strategies and systems.
• Implement and maintain resident retention programs.
• Manage emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability.
• Ensure timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on a timely basis.
• Maintain accurate property closeout and ensure ownership financial reports are accurate.
• Monitor the timely receipt, reconciliation, and coding of all vendor invoices.
• Manage administrative & leasing reporting accurately, completely, and submit on a timely basis.
• Understand and perform all on-site software functions; basic computer skills required.
• Have basic knowledge of Fair Housing Laws and OSHA requirements.

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or four year’s experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.