Affordable Housing Assistant Community Manager

Asset Living is a third‑party management firm founded in 1986, offering a broad portfolio that includes multifamily, single‑family rentals, affordable housing, build‑to‑rent, active‑adult, and student housing. Recognized as one of the nation’s Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, Asset Living emphasizes a collaborative culture where every voice is heard and growth is shared.

About the role

The Assistant Community Manager oversees daily operations and financial functions of a housing community under the supervision of the Community Manager. This role is pivotal in rent delinquency and collection, cash‑flow optimization, and overall property performance. In the Community Manager’s absence, the Assistant Community Manager manages personnel, leasing, maintenance, financial, administration, and risk‑management activities, ensuring compliance with company policies, safety standards, and fair‑housing guidelines.

Responsibilities

• Preferred experience: Minimum of 1 year with affordable housing programs, including but not limited to LIHTC, HUD (Project‑Based Section 8, Section 236, PRAC, 811 PRA, USDA‑Rural Development (515), HCD, HOME Funds and Bonds), and affordable‑housing accreditation (HCCP, HCP‑E, COS, BOS, TCS, CPO) – preferred but not required.
• Financial Management
  • Post all payments and income from applicants, current and non‑current residents accurately and timely.
  • Process and reconcile daily accounts receivable.
  • Monitor bad debt, prepare late notices, contact residents/guarantors, and file evictions.
  • Help the property meet budgeted revenues, expenses, and Net Operating Income.
  • Post all charges to resident and non‑current resident accounts, including utility bill‑backs where applicable.
  • Execute end‑of‑month closing procedures and reporting.
  • Maintain organized records and audit resident files for accuracy.
  • Walk units, post move‑out charges, statements, and security‑deposit refunds.
• Personnel Management
  • Maintain regular daily onsite attendance.
  • Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
  • Provide ongoing training, coaching, counseling, and guidance to ensure staff effectiveness and compliance with Asset training benchmarks.
  • Promote harmony and high‑quality job performance through supportive leadership.
  • Ensure staff adherence to company policies and procedures.
• Strategic Leasing Management
  • Ensure leasing techniques achieve closures, follow‑up procedures, accurate lease documentation, and up‑to‑date reporting.
  • Implement marketing strategies outlined in the annual marketing plan.
  • Address resident complaints, concerns, and requests to maintain satisfaction.
  • Develop and execute resident‑retention programs (e.g., resident events, special promotions, monthly newsletters).
  • Effectively show, lease, and move in prospective residents.
• Administrative Management
  • Deliver excellent customer service and monitor maintenance request turnaround.
  • Maintain property appearance; ensure timely repairs through regular inspections and tours.
  • Assist in supervising all business functions related to operations.
  • Plan and utilize property resources, equipment, and supplies economically (obtain bids, manage vendors, address inadequate service, etc.).

Requirements

• High School Diploma or equivalent; Bachelor’s degree preferred.
• Two years of experience in the housing industry, or one to two years of related experience/training, or an equivalent combination of education and experience.
• Ability to perform all onsite software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

The employee must regularly remain stationary (standing or sitting) for prolonged periods, communicate information, and repeat motions involving wrists, hands, or fingers. Frequent movement around the worksite is required. Occasionally the employee must ascend/descend ladders, stairs, scaffolding, ramps, or step stools, work in tight or confined spaces, work overhead, and lift or move objects up to 25 lb in any direction. The role may require overtime, weekends, night hours (emergencies), operation of machinery, power tools, motor vehicles or golf carts, and exposure to hazardous chemicals, extreme temperatures, precipitation, wind, and other outdoor conditions.

Compensation

Salary range: $26 per hour to $28 per hour. Compensation decisions consider skill set, background, training, certifications, and relevant experience.

Benefits

• Medical, dental, vision, life, accidental, and disability insurance.
• 401(k) with employer matching.
• Commission and performance bonuses, when applicable.
• Paid sick days and company holidays for full‑time employees.