Affordable Housing Assistant Community Manager

Responsibilities

• Financial Management
• Posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently.
• Processing and reconciling daily all account receivables.
• Monitoring and following up on bad debt, including preparation of late notices, resident and guarantor contact, and filing evictions.
• Helping the property meet budgeted revenues, expenses, and Net Operating Income.
• Posting of all charges to resident and non-current resident accounts; bill back of utilities where applicable.
• All end-of-the-month closing procedures and reporting.
• Maintaining accurate and organized records; auditing resident files to ensure accurate records.
• Walking units and posting all move-out charges, statements, and security deposit refunds.
• Personnel Management
• Regular/daily onsite attendance is required.
• Using consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff.
• Ensuring the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promoting harmony and quality job performance of staff through support and effective leadership.
• Ensuring staff compliance and consistency with Company policies and procedures.
• Strategic Leasing Management
• Ensuring staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Implementing marketing strategies & systems put in place by the annual marketing plan.
• Dealing with resident complaints, concerns, and requests to ensure resident satisfaction.
• Developing and implementing resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.).
• Effectively showing, leasing, and moving in prospective residents.
• Administrative Management
• Managing excellent customer service and monitoring service request turnaround and responsiveness of maintenance staff.
• Maintaining property appearance and ensuring repairs are noted and completed on a timely basis (this requires regular property inspections and tours).
• Aiding in supervision of all business functions related to operations.
• Planning for and utilizing property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.).

Qualifications

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to remain in a stationary position, often standing or sitting for prolonged periods.
• Communicate with others to exchange information.
• Repeat motions that may include wrists, hands, and/or fingers.
• Absess the accuracy, assess the accuracy, neatness, and thoroughness of the work assigned.
• Move about to accomplish tasks or move from one worksite to another.
• Occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs, operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies), work in small and/or enclosed spaces, traverse flat and non-flat terrain, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, be exposed to hazardous chemicals.

Benefits

• Medical, dental, vision, life, accidental, and disability insurance.
• 401K with employer matching.
• Commission and performance bonuses, when applicable.

Schedule

• Full-time employees also receive paid sick days and company holidays.

Pay

Salary Range: $25 per hour to $27 per hour