Affordable Community Director - Kingspark

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design. Position Summary Looking for an opportunity to be part of a vibrant community at Kingspark Flats? At Kingspark Flats, we are committed to creating an exceptional living experience for our residents. Kingspark Flats provides affordable housing in Charlotte, North Carolina, with proximity to outdoor activities, dining, and shopping. Spacious floor plans with sleek fixtures and finishes are complemented by a swimming pool and fully equipped fitness center. As a member of our team, you will play an important role in delivering outstanding service, building meaningful resident relationships, and helping create a welcoming community people are proud to call home. If you are passionate about customer service, collaboration, and making a positive impact every day, we would love to hear from you! The Community Director (CD) is responsible for the full operation of an affordable housing community, including financial performance, compliance, leasing, resident relations, and staff supervision. The CD serves as the on-site leader and is accountable for delivering a well-maintained, fully compliant, and financially sound property. WHY YOU'LL LOVE WORKING HERE: Elmington Living offers competitive compensation that reflects the market and the impact of the role, along with a comprehensive benefits package designed to support your well-being. Medical, dental, and vision coverage begins on the first of the month following your hire date, with no long waiting period. The company also provides life insurance and short- and long-term disability coverage. Employees become eligible for the 401(k) plan with company match after 90 days and accrue vacation, sick, and personal time to recharge, in addition to receiving 10 paid holidays each year. Key Responsibilities Financial & Operational Management Manage the property's operating budget and drive performance against budgeted NOI, NRI, bad debt, and management fee targets, including monthly variance reportingOperate within approved budgeted operating expenses for the propertyMaintain physical occupancy at or above budgeted levels through proactive leasing and retention strategy, while monitoring economic occupancy to ensure rent potential is being fully realizedApprove invoices up to $500 within delegated authority as defined in the property's PMAEnforce a strict delinquency (DQ) process, including proactive rent collection efforts such as door-to-door visits, phone calls, and text outreach to delinquent residents, with resident account notes updated weeklyLead the eviction process when necessary, working with and following up with the local attorney throughout the process, in accordance with company and legal requirementsDevelop and execute the property's action plan to address performance gaps, tracking progress against budgeted targets Compliance Ensure the property remains in full compliance with LIHTC, HUD/Section 8, and applicable state program requirementsOversee accurate and timely income certifications, recertifications, and waitlist managementLead REAC, MOR, and state agency inspection preparation and on-site walkthroughsMaintain accurate resident files in accordance with program and company file standards Leasing & Occupancy Drive leasing activity to meet and maintain budgeted occupancy targetsOversee the leasing team's performance, including tours, applications, and move-insManage the waitlist in accordance with program requirements and fair housing lawPartner with marketing on advertising, community outreach, and resident referral programsConfirm move-in funds are received, the lease is signed, and utilities are set up prior to resident move-in Team & Resident Management Hire, train, schedule, supervise, and manage the performance of the on-site team, including leasing and maintenance staff, and provide meaningful recommendations regarding discipline, promotion, and terminationRegularly direct the work of two or more full-time employees (or the equivalent).Conduct performance evaluations and coach staff on service standards and compliance proceduresRespond to and resolve resident concerns, complaints, and lease violations in a timely, professional mannerEnsure the property maintains curb appeal, cleanliness, and a strong resident experienceEnsure weekly on-site vacant apartment home walks are completed and a regular preventative maintenance schedule is adhered toManage the Maintenance Supervisor and maintenance team to ensure apartment home turn times are completed within 7 business days and all work orders are completed and closed out in a timely mannerSubmit incident reports to the Regional Manager within 8 hours of occurrence Qualifications & Requirements 2+ years of property management experience, including affordable housing preferredWorking knowledge of LIHTC and/or HUD/Section 8 compliance requirementsExperience with RealPage/OneSite, Yardi, Fortress, or similar property management softwareFair Housing certification required within 7 days of employment CORE COMPETENCIES Strong leadership and team management skillsAttention to detail, particularly in compliance documentationEffective communicator with residents, staff, and regional leadershipProblem-solving orientation with the ability to manage competing prioritiesCustomer-service mindset and professionalism under pressure Work Environment & Physical Requirements Primarily on-site at the assigned community, including leasing office and property groundsSome exposure to outdoor conditions during property tours and inspectionsAvailability for occasional evenings/weekends and emergency response as neededAbility to walk the property, including stairs, for routine inspectionsAbility to communicate effectively in person, by phone, and electronicallyOccasionally move about the office to access files, office equipment, and meeting locationsAbility to lift, carry, push, or pull up to 15-25 pounds occasionallyAbility to bend, reach, stoop, and kneel as neededFrequently stand, walk, climb stairs, and move throughout the propertyMay be exposed to varying weather conditions while performing outdoor dutiesReasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position. JOIN US At Elmington Living, we're redefining what property management can look like — and we're looking for leaders ready to help us raise the bar. With 70+ communities across the U.S. and a fast-growing presence rooted in Nashville, our work is driven by heart, hustle, and an unwavering commitment to doing things the right way. If you're ready to bring your experience, energy, and leadership to a company built on People First, Always. Execution with Integrity. Excellence by Design. — we'd love to meet you. Elmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.