Affordable Community Director - East Side Flats

About the role

At East Side Flats, we are committed to creating an exceptional living experience for our residents. The community provides affordable housing in Charlotte with proximity to dining and shopping, spacious floor plans with sleek fixtures and finishes, and amenities including a fully equipped fitness center. As an Affordable Community Director you will deliver outstanding service, build meaningful resident relationships, and help create a welcoming community people are proud to call home.

Responsibilities

• Oversee vendor relations, property maintenance, financial, and leasing performance of the community.
• Maintain professional verbal and written communication with team members, leadership, residents, vendors, and owners.
• Provide customer‑service‑focused support and represent Elmington positively.
• Manage financial tasks, including budgeting, reporting, and monitoring property performance.
• Ensure compliance with federal fair‑housing standards and all applicable laws.
• Operate computers and other technological devices for daily operations.
• Maintain neat and consistent resident files in electronic and/or hard‑copy format.
• Respond to issues outside of normal work schedules when required.
• Follow all company policies and procedures.
• Lead, motivate, and develop staff while driving occupancy and retention goals.
• Identify and implement creative improvements to business operations.
• Perform other duties as assigned.

Skills

• Exceptional verbal and written communication for effective liaison with residents, staff, and leadership.
• Outstanding organizational ability to manage multiple priorities, tasks, and deadlines.
• Passion for excellence and exemplary customer service.
• Ability to meet revenue targets by exceeding occupancy budgets, improving resident retention, and monitoring financial performance.
• Effective staff, operations, and financial management.
• Primary representation of Elmington to residents, vendors, and employees.
• Continuous learning mindset and proactive business improvement.
• Creative problem‑solving and innovative thinking.
• Active listening with a focus on offering helpful solutions.
• High energy, challenge‑oriented attitude, and goal‑driven mindset.
• Commitment to executing Elmington’s non‑negotiables for community performance.

Qualifications

• Minimum 2 years of multi‑family property management experience.
• At least 2 years’ experience as a Community Manager/Property Manager.
• Experience with affordable housing and tax‑credit properties.
• Willingness to work weekends.
• Bachelor’s degree preferred.

Physical Demands and Work Environment

• Frequent sitting, standing, and walking.
• Regular talking and hearing.
• Frequent use of hands/fingers to handle tools or controls.
• Occasional climbing, balancing, stooping, kneeling, crouching, or crawling.
• Occasional lifting or moving up to 25 lb.
• Vision requirements: close, distance, peripheral, and focus adjustment.
• Moderate noise level; moderate temperature with ability to withstand seasonal outdoor conditions.

Travel Requirements

Travel up to 10% of the time.