Aerospace Customer Service Representative
Key Responsibilities
- Serve as the primary point of contact for military and defense customers
- Manage customer expectations regarding order status, lead times, inventory availability, and delivery schedules
- Resolve customer inquiries, complaints, and escalations in a timely manner
- Enter, review, and manage customer orders within ERP systems
- Maintain compliance with company policies regarding classified, controlled, and technical information
Qualifications
- Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply
- A High School Diploma or equivalent required, college degree preferred
- 2+ years of customer service experience required, preferred experience in a business-to-business environment
About the Role
At PPG, this role is responsible for managing customer orders, ensuring on-time delivery, maintaining regulatory compliance, and delivering exceptional customer service for military and defense-related programs. The specialist supports operational excellence while ensuring adherence to export control regulations, contractual requirements, and customer expectations.
How We Work
At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.
About Us
PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way
2030 We are customer champions Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. We act with purpose and speed Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value. We are excellent operators Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers. We compete to win Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. We are PPG proud Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
Pay and Benefits
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.