Aerial Operations Supervisor

About the role

Oversee daily operations on the Zipline Course and Via Ferrata. This position is responsible for ensuring the safety and exceptional experience for guests and employees. To supervise and ensure the implementation of all aspects of AVA's land-based activity operations at the Buena Vista Outpost.

Responsibilities

• Become proficient with Adventure Res., AVA’s reservation software.
• Perform daily inspections and maintain daily inspection logbook.
• Report any issues to the Aerial Operations Manager for any disciplinary actions.
• Update and manage weekly log for equipment inspection.
• Schedule daily zip guide trips, as well as budget minded scheduling.
• Participate in SCRUM within the department.
• Observe seasonal staff expectations.
• Accident/Near Miss-response and reporting Investigation/ Training
• Act as the Manager On-Duty (MOD) during the time the Aerial Operations Manager is not present.
• Work with operations manager on-site to address any guest service issues that arise during MOD shift.
• Understand and serve the companies best interest and goals.
• Enforce AVA Rafting & Zip line policies.
• Facilitate communication between staff and management.
• Develop long term strategies for increasing efficiency within AVA Rafting & Zip line.
• Address upset guests and guest service issues with the goal of turning each interaction into a happy return customer.
• Understand and exemplify AVA core values, vision and mission.

Requirements

• Ability to communicate effectively across departments.
• Outstanding customer service skills.
• Ability to interact in a friendly and comfortable manner with coworkers and guests.
• Extremely detail oriented.
• Team oriented.
• Must be available for weekends and holidays.
• Must be able to pass a criminal background check.
• Possess current First Aid and CPR certifications.
• At least 18 years of age.

Skills

• Proficiency with Adventure Res., AVA’s reservation software.
• Excellent communication and customer service skills.
• Detail-oriented and team-oriented approach.
• Ability to work weekends and holidays.
• Current First Aid and CPR certifications.

Benefits

• End of Season Bonus
• Employee Campground Offered at the Buena Vista and Idaho Springs Locations!
• Free Adventure Trips with AVA
• Free Shared Shuttle Services with Peak 1 Express
• Free Ski, Snowboard and Bike Rentals with Breckenridge Ski & Sport
• Year-round work opportunities available through AVA, Peak 1 Express and Breckenridge Ski & Sport
• Health Insurance & 401(k) offered
• Rec Center Access Offered at Idaho Springs Location (additional cost to the employee)
• ProForm Deals Available to All Employees
• Discounts for Friends & Family on AVA Adventure Trips
• Discounts for Friends & Family on Peak 1 Express Services

Pay

• Pay Rate: All guides are compensated per trip. This pay rate is based off of the total number of trips you have ever done + end-of-season bonus upon completion of contract.
• Zipline Expected Trip Range: $46.00 -$62.00 per trip/DOE
• Via Ferrata Expected Trip Range: $55.00 - $74.00 per trip/DOE
• Hourly Work: Any hourly work will be compensated at $16.00/hour

Schedule

Seasonal Full Time

Qualifications

• At least 18 years of age.

Company Information

• AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests.
• As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation.

Contact Information

Click Here to view AVA Core Values, Vision & Mission

Click Here to view AVA Core Values, Vision & Mission

Apply Today! AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation.