AEC - Patient Care Representative

About US Eye

Eyeprovides exceptional patient service through premium technology and unrivaled provider expertise. We operate 50 clinics and 5 surgery centers, serving more than 1,000 team members across Florida, the Carolinas, and Virginia.

About Albemarle Eye Center

Dr. Jitendra Swarup and the vision care experts at Albemarle Eye Center provide a wide range of ophthalmic services in the Edenton, Elizabeth City, Kinston, Kitty Hawk, and Washington locations. Services include LASIK laser eye surgery, LenSx® Laser Cataract Removal, oculoplastics, glaucoma treatment, and routine eye exams.

Job Summary

Patient Care Representatives are responsible for maintaining a friendly, professional environment as the first and last point-of-contact for patients. They greet and direct patients, assist with check-ins, and handle administrative tasks.

Essential Job Functions

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Maintain a pleasant, and prompt check-in experience for all patients by verifying necessary information and answering questions about patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, schedule inquiries, and handle prescription/record pick-ups as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.

Competencies

• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Education and Experience

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.
• Associate’s degree (preferred).

Position Type and Expected Hours of Work

This is a full-time position located in Kitty Hawk, NC. Days and hours are flexible, with occasional travel to other locations as necessary.

Benefits

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off

Equal Employment Opportunity

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.