Advocate, Bilingual Customer Service Phone

Description

This position is full-time (40-hours/week) Monday-Friday in a typical office environment. This role is located on-site at 200 North Dozier Blvd, Florence, SC 29501.

What You’ll Do

• Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
• Handle situations which may require adaptation of response or extensive research.
• Accurately document inquiries.
• Initiate or process adjustments and perform other research as needed to resolve inquiries.
• Cook up with other departments to resolve problems.
• Respond, research and/or assists with priority inquiries and special projects as required by management.
• Provide feedback to management regarding customer problems, questions and needs.
• Maintain accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
• Follow through on complaints until resolved or reports to management as needed.
• Maintain basic knowledge of quality work instructions and company policies.
• Aids in process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintains all departmental productivity, quality, and timeliness standards.
• Aids in the training of new employees and cross training of coworkers.

To Qualify For This Position, You'll Need The Following Required Education

High School Diploma or equivalent

To Qualify For This Position, You'll Need The Following Required Experience

Must be able to speak Spanish and English. 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience

To Qualify For This Position, You'll Need The Following Required Skills and Abilities

• Excellent verbal and written communication skills.
• Proficient spelling, punctuation, and grammar.
• Strong human relations and organizational skills.
• Ability to handle high stress situations.
• Good judgment.
• Ability to handle confidential or sensitive information with discretion.
• Ability to learn and operate multiple computer systems effectively and efficiently.

What We Can Do For You

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage401k retirement savings plan with company matchLife InsurancePaid Time Off (PTO)On-site cafeterias and fitness centers in major locationsEducation AssistanceService RecognitionNational discounts to movies, theaters, zoos, theme parks and more

Our Comprehensive Benefits Package Includes The Following

Subsidized health plans, dental and vision coverage401k retirement savings plan with company matchLife InsurancePaid Time Off (PTO)On-site cafeterias and fitness centers in major locationsEducation AssistanceService RecognitionNational discounts to movies, theaters, zoos, theme parks and more

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.