Advocate

About the role

The Advocate provides trauma-informed, relational advocacy and case management services to survivors, ensuring high-quality support in both crisis and long-term situations.

Responsibilities

• Maintain compliance with all federal, state, and program regulatory guidelines and standards applicable to this position.
• Assess ongoing changes in behavior, circumstances, or conditions affecting child safety, using child-focused, trauma-informed, and quality-driven approaches.
• Deliver family preservation interventions, including comprehensive safety planning and clinically informed stabilization planning.
• Provide feedback and support to crisis response line to ensure effective responses, follow-ups, and appropriate family support.
• Respond immediately to all referrals and crises for assigned caseload.
• Engage children and their caregivers actively in the casework process.
• Manage caseloads according to agency policies, licensing, and contract standards.
• Document progress toward risk reduction, achievement of service goals, and positive case outcomes for children and families.
• Complete all documentation within program-required timelines.
• Follow immediate reporting and response requirements for safety-related cases in the field.
• Transport clients when needed according to program protocols.
• Dispatch within required timeframes to hospitals, police stations, DFPS offices, shelters, community-based settings, or incident locations.
• Maintain a minimum number of daily or weekly contacts with children and families to ensure consistent support.
• Continuously evaluate and strengthen rapport with assigned clients.
• Act in the child’s best interest, supporting relationships with community members and stakeholders.
• Participate in community meetings and engage stakeholders to ensure services are accessible.
• Attend workshops, seminars, and educational programs to promote professional growth and development.
• Prepare and maintain accurate records, files, forms, and statistics in accordance with agency, licensing, and contract requirements.
• Participate in weekly case staffing with the regional team.
• Work evenings, weekends, holidays, and on-call shifts as needed, including voluntary overnight crisis coverage.
• Implement safety protocols, including emergency evacuations, in accordance with BCFS Health and Human Services and program guidelines.
• Maintain strict confidentiality in all areas of service, population interactions and program operations.
• Uphold BCFS Health and Human Services professional and ethical standards, demonstrating respect for staff, the service population, and community members, and comply with the required dress code.

Qualifications

• Demonstrate mastery of safety, resiliency, and mental health assessments.
• Maintain all required licenses and certifications (e.g., First Aid, CPR, Emergency Behavior Intervention, OAG Sexual Abuse Program, State Driver’s License) and provide verification upon request.
• Possess current auto insurance and proof of work eligibility.
• Pass pre-employment and biennial background checks, drug screenings, and consistently maintain professional composure.
• Demonstrate the ability to: Respond sensitively and competently to the service population’s cultural and socio-economic characteristics. Communicate effectively in writing and verbally in English (Spanish is a plus).
• Continuously demonstrate the 26 essential characteristics of an effective advocate.
• Work in a fast-paced environment and always maintain emotional intelligence and professional boundaries and composure.
• Maintain technology and computer literacy necessary to manage caseloads, documentation, and communication effectively
• Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
• Adapt immediately to changes in the field.

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Not specified