Advisory Services Enterprise Unit Leader
Job Summary
The Advisory Services Enterprise Unit Leadership guides the Advisory Services team and BC to operationalize our mission and to realize our vision for the company, for our clients, and for the water industry. The role serves as an enterprise leader accountable for the long-term effectiveness, credibility, and integration of Advisory Services within BC. It also provides strategic and operational direction for Advisory Services organizational structure, talent, and delivery models.
Responsibilities
Enterprise Accountability: Serve as an enterprise leader accountable for the long-term effectiveness, credibility, and integration of Advisory Services within BC. Partner with leaders across Strategy and Performance, Strategic Funding and Finance, and Digital Solutions and other advisory roles to align responsibilities, interconnections, and delivery expectations. Advance organizational performance to meet established organizational milestones and long-term objectives. Advance operating models, governance structures, and performance measures appropriate for a growing enterprise service, specific to Advisory services, aligned with BC.
Strategy and Growth: Establish and maintain a clear strategic direction for Advisory Services. Grow Advisory Services in a way that is sustainable, well-governed, and aligned with Brown and Caldwell’s strategy, values and operating model. Reinforce Advisory Services as an enabling function, necessitating organizational change and adoption to strengthen overall delivery and client service. Monitor external trends and opportunities affecting client decision-making, organizational capacity, funding and finance, technology, and governance to inform service evolution and drive business outcomes. Make and communicate difficult decisions when priorities, capacity, or approaches are misaligned, ensuring clarity, accountability, and forward progress. Reinforce enterprise-first decision-making by aligning Advisory Services priorities with broader organizational objectives, delivery needs, and long-term strategy. Engage with Marketing & Communications to advance the Advisory Services brand in the marketplace. Maintain a visible presence with clients and at key conference events.
Service Development and Integration (Change Leadership): Translate the Advisory Services vision and mission into company-wide service areas, operating norms, and execution expectations. Foster organizational change to advance practical and cultural adoption of Advisory Services across BC, securing it as part of the core business. Lead the evolution of Advisory Services as an integrated capability that collaborates to enhance delivery and works in partnership across BC’s technical, delivery, and client service teams. Leverage enterprise systems, support services, and shared resources to enable effective delivery and integrated advisory work across BC.
Client and Internal Collaboration for Deliverables: Work collaboratively with Growth & Strategy Enterprise Leadership, Client Relations and Development, Client Service Managers, Practice Leaders, and delivery teams to support effective client and project problem definition, prioritization, and execution. Ensure consistency, quality, and clarity in how Advisory Services is applied across different clients, practices, and regions. Provide leadership presence in complex client situations where alignment, sequencing, or decision support is required. Support internal education and accountable practices that define when and how Advisory Services requires engagement to optimize client service and deliverables. Actively advance enterprise collaboration by working across business units, practices, and support teams to ensure Advisory Services strengthens—not fragments—delivery and outcomes. Address organizational friction or ambiguity related to advisory work by clarifying roles, expectations, and interfaces across teams.
Financial, Risk, and Operational Oversight: Provide oversight of resource planning, staffing models, and investment decisions related to Advisory Services. Maintain accountability for Advisory Services performance across financial stewardship, staff development, delivery quality, and enterprise alignment. Provide enterprise support and technical expertise for risk management related to Advisory Services work, including governance, contracting considerations, and delivery models, in coordination with legal, risk, and operational leaders. Exercise sound judgment in balancing innovation, execution needs, and risk exposure as Advisory Services evolves and scales across the organization. Track and assess performance of Advisory Services activities using outcome-oriented measures rather than activity volume alone. Adjust organizational structures, priorities, and operating approaches as the service matures and client needs evolve.
Talent and Culture Leadership: Build, lead, and develop a multidisciplinary Advisory Services leadership team, including leaders in Strategy and Performance Strategic Funding and Finance, Digital Solutions Practice Leadership. Define Advisory Services capability and capacity for BC to hire, grow, meet the needs of the marketplace, and deliver on commitments. Establish clear roles, expectations, and development pathways for advisory professionals focused on strategy, execution, and transformation, consistent with BC’s Career Framework. Foster a culture that emphasizes clarity, collaboration, learning, accountability, and ethical judgment. Model professionalism, integrity, and sound decision-making, particularly in situations involving ambiguity, competing priorities, and organizational change. Be a change-leader demonstrating respect, transparency, and consistency as Advisory Services grows and adapts over time. Lead, develop, and coach a high-performing team by setting clear expectations, providing feedback, and fostering a culture of engagement, growth, and accountability. Oversees workload planning, performance management, and team operations to align resources with business objectives while ensuring compliance with company policies and regulations.
Skills And Competencies
Demonstrated ability to build and lead new organizational capabilities within a complex, matrixed enterprise.
Expertise in organizational and cultural change leadership, aligning and integrating priorities.
Inspirational, motivational, guiding toward mission and vision.
Advanced strategic and systems thinking proficiency.
Able to adapt and succeed amid ambiguity.
Highly advanced in relationship-building abilities.
Strong technical awareness of skills and services Advisory Services provides and the value it creates.
Able to define market and client needs and advance organization toward defined growth outcomes.
Sound business and operational judgment, including experience with organizational design, governance, and resource management.
Self-aware, valuing listening, learning, and partnering with colleagues and team members.
Collaborative in leading senior professionals across multiple disciplines and aligning work without relying on direct authority.
Effective, clear communication and collaboration skills suited to complex problem-solving and decision support.
High adaptability and comfort leading in environments with evolving scope, structure, and expectations.
Demonstrated experience and track record of managing and measuring work, establishing meaningful metrics, and achieving milestones.
Highly skilled in both direct command and influence leadership styles and knowing when to leverage each style as needed to achieve optimal outcomes.
Experience typically requires a minimum of 20 years of progressively responsible leadership experience in advisory, strategy, consulting, delivery, or related professional services roles. Prior experience building, scaling, or implementing new services is preferred.