Advisor, Grades 6-12

About the role

The Advisor is the key coordinator and drives the activities of the student and family support team. The Advisor supports a high touch approach to educational support and has superior customer service skills and a commitment and desire to provide the best experience possible for their students and families.

Responsibilities

• Oversees the entire on-boarding process for assigned students;
• Serves as a single point of contact after placement, ensuring students have all necessary equipment, and know how and when to access their courses;
• Contacts late starting or missing students by phone and works to quickly on board them;
• Plans and delivers online orientation sessions;
• Moderates homeroom/advisory activities and creates required collateral, e.g. PowerPoint decks, handouts, etc.;
• Serves as a liaison between the student and other academic teachers and administration;
• Completes "win back" calls for students wishing to withdraw;
• Examines academic progress and activity of students on their caseload on a regular basis;
• Initiates recurring contact by phone with students and their families when students begin showing signs of failure/struggle as determined by grades, missed logins, course activity, and number of missing assignments;
• Arranges and moderates advisor/parent/student/teacher conferences as needed to address performance concerns;
• Serves as a liaison between the student and other academic teachers and administration;
• Assists students in creating a personal action plan;
• Contacts every student on their caseload by phone for a regularly scheduled conference call;
• Answers all phone calls from students, staff and parents;
• Sends out daily and weekly blasts of important school-level information;
• Assists with planning and implementing standardized testing;
• Attends staff meetings;
• Attends and participates in school and K12 sponsored Professional Development Events;
• Assists in the development and updating of school policies and procedures via the student and parent handbooks.

Qualifications

• State of Ohio Paraprofessional Certification;
• Associate Degree in Social Services AND 1 or more years of experience in a customer service environment OR Equivalent combination of education and experience;
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.);
• Web proficiency;
• The ability to clear required background check.

Desired Qualifications

• Bachelor's degree in social services, Liberal Arts, or Business;
• Experience working with the proposed age group;
• Experience supporting adults and children in the use of technology;
• An ability to learn new technology tools quickly (e.g., database and web-based tools);
• An ability to support and guide adults as well as students.

Supervisory Responsibilities

This position has no formal supervisory responsibilities.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position is virtual with some required travel for professional development and for testing. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school. The noise level in the home office is usually moderate (computers, printers, light foot traffic, household appliances, and household distractions). The noise level at meeting locations throughout the state is typically moderate and should not vary much from what is experienced in the home office.

Compensation & Benefits

• OHVA offers a competitive benefits package including medical, dental, and vision insurance, STRS/SERS Retirement, and Tuition Reimbursement.