Advisor Experience Manager

Job Summary

We are seeking a resourceful, solutions-oriented Associate Director of Operations to join our team and support a nationwide network of financial advisors. This is not a traditional back-office role. You will serve as a strategic partner to advisors, combining operational expertise, problem-solving, and business insight to help them run more efficient, scalable, and successful practices. You will play a critical role in delivering high-touch service, solving complex challenges, and contributing to initiatives that drive advisor growth and long-term success. This role is ideal for someone who thrives in a dynamic, advisor-facing environment and takes pride in owning issues end-to-end while continuously improving how work gets done.

Key Deliverables and Responsibilities

• Deliver high-touch service with a focus on responsiveness, ownership, and follow-through
• Serve as a trusted partner in resolving complex operational, service, and compliance issues
• Ensure all advisor requests are handled with urgency, accuracy, and accountability
• Manage and support processes across platforms including NetX (Pershing), Wealthscape (Fidelity/NFS), CLIC, and Albridge/Wove
• Identify and implement process improvements that enhance service delivery and scalability
• Support advisors through complex business needs, including escalations and cross-functional coordination
• Analyze operational data to identify trends, risks, and opportunities for improvement
• Drive initiatives that enhance service quality, efficiency, and advisor satisfaction
• Maintain a strong understanding of operational risk and compliance considerations in an independent B/D and RIA environment

What We Are Looking For

• Location: Malden, MA (hybrid attendance model)
• 5+ years of experience in broker-dealer and/or RIA operations
• Strong knowledge of account transfers, cashiering, new account opening/maintenance, cost basis, and fee billing
• Experience with key industry platforms (e.g., Fidelity/NFS, Pershing, Envestnet or Folio, Morningstar, E-Money, Albridge/Wove) preferred
• FINRA Series 7 and 66 or 65 required (Series 24 a plus)

Skills & Capabilities

• Proven ability to deliver exceptional advisor-facing service in a high-volume, service-oriented environment
• Strong problem-solver with the ability to navigate complex, cross-functional issues
• Analytical mindset with a focus on process improvement and operational efficiency
• Strong communication and relationship skills; able to build credibility quickly with advisors and stakeholders

Company Information

For over 70 years, Cantella has championed the independent model and provided the flexibility advisors need. Our team thrives on delivering hands-on support and real-world solutions backed by experience – not a manual. We approach every challenge with creative problem-solving and an unwavering commitment to your success. When you partner with us, you don’t just get tools – you get a dedicated team invested in helping you build the future of your business.