Advisor, Claims & Risk
About the role
Nutrien is seeking an experienced Advisor, Claims & Risk to provide strategic oversight and hands-on management of claims and litigation matters, with a primary focus on auto liability. This role plays a critical advisory function across the business, working closely with Legal, Insurance, Finance, and external partners to mitigate risk, manage litigation, and ensure claims are handled efficiently and consistently.
Responsibilities
- Serve as a subject matter expert for all claims submitted to the Claims Department, providing guidance to the business and the Coordinator, Claims & Risk
- Conduct risk assessments on claims and develop strategies to minimize financial and operational exposure
- Track, manage, and follow all claims through resolution, including participation in settlement discussions and negotiations
- Act as the primary contact for all auto liability claims and litigation in collaboration with the Manager, Litigation and Sr. Legal Counsel
- Work closely with internal insurance teams, TPAs (including ESIS and AXA), and outside counsel to resolve claims and manage litigation
- Participate in mediations, counsel selection, reserve setting, and claim and litigation reviews
- Litigation & Legal Support: Review subpoenas received for the Retail business and coordinate with outside counsel on document collection and recommended objections
- Draft, review, and assist in negotiating Release and Settlement Agreements, ensuring required approvals are obtained and settlement funds are processed accurately
- Draft professional correspondence related to claims, including denials, tenders, and settlement communications with internal stakeholders, customers, insurers, and opposing counsel
- Manage litigated matters within the Legal Department’s litigation management database
- Reporting, Systems & Governance: Prepare and present updates for quarterly meetings with insurance providers, finance (for claim accruals), and TPAs
- Manage claims data within claims management software, ensuring accurate records, proper system integration, and effective electronic file management
- Provide regular and ad hoc reporting to the business on open claims and auto litigation
- Oversee services rendered by TPAs, ensuring compliance with internal procedures and addressing performance issues as needed
- Collaboration & Advisory Support: Work collaboratively with internal departments to develop, update, or improve company policies related to claims and risk
- Partner with the Credit Department on claims involving outstanding credit accounts
- Support the Insurance Department with annual policy reviews and renewals by preparing claims and litigation reports
- Attend meetings and assist with training initiatives related to claims processes and legal compliance
- Mentor and support the development of the Claims & Risk Coordinator
Requirements
- Minimum 4 years experience in a claims-related position
- Graduate of a recognized Paralegal program is preferred but not essential
- Strong working knowledge of insurance coverage, claims handling, self-insured retentions, and litigation processes
- Excellent organizational and prioritization skills with exceptional attention to detail
- Prowed ability to work independently while collaborating effectively within cross-functional teams
- Strong negotiation, analytical, and problem-solving skills
- High proficiency in reading and interpreting legal terms, conditions, and documentation
- Demonstrated legal writing and professional correspondence skills
- Ability to recognize and escalate complex or high-risk claim issues appropriately
- Ability to meet deadlines and perform effectively under pressure
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Access, Workshare Compare, and legal file management systems
- Experience with Riskonnect or similar claims management systems preferred
- Knowledge of SharePoint is an asset
- Excellent verbal and written communication skills
- Ability to communicate professionally with internal stakeholders, insurers, counsel, and external parties
- Responsive and service-oriented approach to internal and external inquiries
Qualifications
- Strong analytical and problem-solving skills
- Exceptional attention to detail and organizational skills
- Ability to work independently and collaboratively
- Knowledge of insurance coverage, claims handling, and litigation processes
- Experience with claims management systems
- Proficiency in legal writing and professional correspondence
- Ability to handle complex and high-risk claims
- Effective communication and interpersonal skills
Skills
- Claims expertise
- Litigation knowledge
- Sound judgment
- Organizational skills
- Collaborative abilities
- Mentoring skills
Benefits
The salary range for this role, in Deerfield, IL, is between $75,300- $105,000. While we provide this range as general guidance, several factors are taken into consideration when making compensation decisions including, but not limited to, candidate skill set, experience and training, licensure and certifications, work location, and other business and organizational needs. Actual salary and benefits may differ based upon location. We provide an attractive benefits package that includes comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more than 30 hours per week. In addition, we have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions. Our benefit package also demonstrates our culture of care with paid vacation, sick days and holidays as well as paid personal and maternity/parental leaves and an Employee and Family Assistance Program.