Advisor

Service

We prioritize service by ensuring the details are done and done well - every time. We make promises, and we keep those promises.

Core Responsibilities

• Build trusted relationships that help families feel confident, informed, and supported throughout their enrollment journey.
• Guide prospective students and families through the enrollment process with clarity, urgency, and care, transforming questions and uncertainty into action and momentum.
• Maintain daily communication with prospective families through phone calls, texts, emails, tickets, and other communication channels; respond quickly and thoughtfully when support is needed.
• Conduct proactive outreach to families who have expressed interest in our schools and maintain consistent follow-up throughout the enrollment process.
• Build rapport through active listening, thoughtful questions, and meaningful conversations that uncover each family's unique needs and goals.
• Educate families on school programs, enrollment requirements, educational options, and available student supports.
• Guide families through enrollment applications, ensuring submissions are accurate, complete, and timely.
• Maintain precise, actionable records of conversations, enrollment progress, and next steps to ensure nothing falls through the cracks.
• Meet or exceed enrollment, responsiveness, productivity, and quality assurance expectations.
• Collaborate enthusiastically with peers and leaders to create a seamless enrollment experience for every family.
• Engage fully in professional development, meetings, coaching, and training to continuously elevate your impact.
• Represent Learning Network's mission and values in every interaction, ensuring families receive a consistently exceptional experience.
• Embrace other duties as needed to advance our mission.

Work Schedule and Availability

• Fixed schedule: 10:00 a.m.–7:00 p.m. Mountain Time (Denver/America) with one weekend shift each month from 8:30 a.m.–5:30 p.m. Mountain Time and receive a weekday off in exchange.
• Full-time role requiring 40 hours per week with uninterrupted focus during scheduled hours.
• Avoid all concurrent work during scheduled hours and maintain full professional focus; ensure any outside employment does not interfere with performance and is approved in writing in advance.
• Maintain a private, professional, distraction-free remote workspace with reliable high-speed internet that supports video and required tools.

This Role Is Your Calling If:

• You genuinely enjoy helping people make important decisions and take pride in delivering exceptional service.
• You thrive on building trust and creating meaningful relationships through conversation.
• You're wired for excellence: self-driven, highly responsive, and committed to following through on every promise you make.
• You embrace goals, metrics, and accountability because they help you measure and maximize your impact.
• You remain positive, resilient, and persistent even when faced with objections, uncertainty, or challenging conversations.
• You enjoy uncovering needs, solving problems, and helping families find the best path forward for their student.
• You believe every interaction is an opportunity to make someone feel heard, supported, and valued.

This Role May Not Align If:

• You prefer minimal interaction with customers, families, or prospective students.
• You dislike proactive outreach, follow-up calls, or ongoing communication throughout a process.
• You struggle with balancing high activity levels while maintaining quality and attention to detail.
• You become discouraged by rejection, objections, or difficult conversations.
• You resist feedback, coaching, performance tracking, or structured expectations.
• You want to balance this position with another job.

Knowledge, Skills, and Abilities

• Strong interpersonal skills to communicate clearly, empathetically, and professionally.
• Ability to build rapport, gain commitment, uncover needs through thoughtful questions, and guide families toward informed decisions.
• Extreme ownership of outcomes with high self-motivation, discipline, persistence, and accountability to exceed expectations.
• Strong customer service and relationship-building skills paired with a genuine desire to help families succeed.
• Strong organizational skills, time management, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Independent work capability paired with effective remote team collaboration.
• Proficiency with Mac OS, Google Workspace, learning management systems, and task tools (e.g., Asana); quick adaptation to new technologies.
• Willingness and ability to travel to assigned testing locations for proctoring.

Qualifications

• High School Diploma or equivalent (required)
• Associate's or Bachelor's degree (preferred)
• Minimum three (3) years of sales, admissions, enrollment, customer service, or related experience (required)
• Minimum one (1) year of education-related experience (preferred)
• Experience with Salesforce (preferred)
• Experience with Asana (preferred)
• Fluency in Spanish (preferred)
• Ability to pass required background checks (required)

Benefits

• Medical, dental, and vision employee coverage for as little as $1 each per month;
• Personal paid time off in addition to major holidays;
• Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance are all 100% paid by the employer;
• 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 6% of employee earnings.

Pay

• Base Pay Range: $18 - $21 USD