Advisor Application Engineer

About the role

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Responsibilities

• Works in conjunction with the business development staff to create new business by identifying customer purchasing requirements and providing technical support to potential/current customers in sales presentations and/or product demonstrations.
• Creates demonstration-application(s) to present feasibility of the application to potential/current customers.
• Defines and creates demonstration software and systems to showcase products and systems.
• Provides answers to moderately complex customer inquiries concerning system software and applications, pre-sale and post-sale.
• Tests user configurations for system compatibility.
• Coordinates the installation and maintenance of products/systems to ensure that the system is functioning according to specifications.
• Interacts with engineering groups to assist in the design changes to equipment.
• Tracks the progress and quality of the projects with accountability to the customer, project manager and management to ensure on on-time and smooth product launch for the customer.
• Trains and communicates with customers on systems applications and assists less experienced engineers as necessary.
• Maintains relationships with assigned customers post integration; supports their needs and builds the relationship to encourage future growth of business with the customer.

Requirements

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in computer science, engineering or related field preferred