Advertising Clerk (part-time)

Responsibilities

• Handle classified advertising and understand rate structure, ordering and processes.
• Maintain a positive attitude, proactive work environment and a high level of attention to detail.
• Solicit management assistance when facing challenges with clients or coworkers.
• Build strong relationships with clients to best understand and meet their individual needs, requirements and expectations.
• Provide feedback to management regarding customer concerns.
• Manage new and existing accounts with a focus on delivering first class customer service, client satisfaction, and retention.
• Create solutions that meet and exceed clients' expectations by delivering the right results at the right time.
• Maintain CRM for projects/directory advertisers to ensure all required information is entered and is accessible.
• Complete paperwork such as client information for account set up, verify billing and make any necessary adjustments in a timely manner.
• Develop a strong understanding of product offerings and processes to schedule ads.
• Attend all sales training, sales meetings, strategy meetings and outside work-related events as assigned.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in Business, Marketing, Communications or equivalent work experience.
• Experience using CRM system.
• 2 years customer service experience.
• Experience in an advertising or newspaper environment is a plus.