Adverse Subrogation Claims Representative

About The Company

Plymouth Rock Assurance is a dynamic leader in the insurance industry, writing and managing over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic. The company is known for its unparalleled reputation for service, continuous investment in technology, and empowering work environment. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Responsibilities

• Analyze investigations to make liability assessments, including reviewing first and third-party statements, witness testimonies, scene photos, and other relevant data.
• Evaluate proximate cause, negligence, and damages to adjust reserves accordingly.
• Negotiate and settle claims within your authority, seeking guidance from supervisors when necessary.
• Maintain an effective follow-up system on pending files and prioritize tasks efficiently.
• Act as an intermediary between the company, preferred vendors, customers, insureds, and claimants.
• Utilize Adverse Stream system for case management and maintain an active diary management system.
• Respond to and draft arbitration contentions, with a willingness to become certified as an arbitrator.
• Adhere to privacy guidelines, laws, and regulations pertaining to claims handling.
• Scrub adverse carrier proofs to secure optimal settlements, collaborating with appraisal staff or Hyper Quest as needed.

Qualifications

• Proficiency in Microsoft Office Suite products and computer skills.
• 3 to 5+ years of experience handling auto comparative negligence claims.
• Working knowledge of the inter-company arbitration process is advantageous.
• Certification from Arbitration Forums is a plus.
• Bachelor’s degree or equivalent combination of education and experience.
• Ability to obtain state licenses when required.
• Pursuing an insurance designation is beneficial but not mandatory.
• Strong customer service, organizational, verbal, and written communication skills.

Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year.
• Free onsite gym at the Boston location.
• Tuition reimbursement.
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision).
• Robust health and wellness program and fitness reimbursements.
• Auto and home insurance discounts.
• Matching gift opportunities.
• Annual 401(k) employer contribution (up to 7.5% of your base salary).
• Various paid family leave options including paid parental leave.
• Resources to promote professional development (LinkedIn Learning and licensure assistance).
• Convenient location directly across from South Station and pre-tax commuter benefits.

Pay

The pay range for this position is $58,000 - $79,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.