Adventure Course Operator

Summary of Duties

Provides support by performing the following duties of The Woodlands Township Adventure Course. Ensures a safe visitor experience and provides excellent customer service.

Essential Duties and Responsibilities

• Welcome and assist visitors or direct them to the appropriate staff member, including fitting customers with harnesses, helmets and other required gear.
• Provide on course assistance to customers which includes but is not limited to addressing questions/fears, spotting issues with gear, and assisting customers off the course if not able to continue.
• Answer phones; answer routine questions or direct calls to the appropriate staff member, take messages as needed.
• Perform cash handling duties, make change, and input fees and issues receipts. Record amount received and prepares report of transactions using computer software.
• Monitor users of the Adventure Course to ensure orderly conduct and patrons are following Course rules/regulations.
• Assist Course users in their Adventure Course experience which includes but is not limited to rescues, talking users through a difficult obstacle, managing users and the flow of course traffic, etc.
• Provide information on programs, activities and events in person or by phone.
• Provide general clerical support including typing, filing and copying.
• Utilize company software to enroll customers in programs.
• Receive and issue recreation equipment (helmets, harness, carabineers, etc.) and supplies.
• Input data into computer for registration process.
• Perform facility opening and closing procedures, such as ensuring the facility is secure and ready for the next day’s operation.
• Aid with Course programs, activities, special projects and events as required.
• Must be comfortable climbing and working at heights of up to 50 ft.
• Performs other duties as assigned.

Physical Demands

• Have the physical capability to assist and accommodate guests of various sizes throughout the course, including rescues
• Be able to hike, climb and rappel to and from heights of up to 50 feet above the ground
• Possess a full range of overhead arm motions.
• Have full hand dexterity
• Have strong upper body to pull self and the potential addition of 275 pounds more along each cable’s incline
• Be able to walk and stand for long periods of time
• Be able to decrease the speed of and stop patrons of various weights and speeds.
• Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Have close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Work Conditions

• Frequent exposure to unpleasant environmental conditions and/or hazards
• Majority of the work is performed outside or with exposure to risk
• Occasional physical effort is required
• Noisy environment
• Safety-sensitive position

Qualifications

• High school diploma or General Education Degree (GED)
• One (1) year related experience and/or training; or equivalent combination of education and experience
• Must possess a Texas driver’s license within the first ninety (90) days of employment and meet the driver safety policy requirements
• Obtain course specific training Level I Certification from ACCT (Association of Challenge Course Technology) within three months of employment
• Must be at least 18 years of age
• Pass pre-employment drug screening, pass background check, and eligible status on Motor Vehicle Report