Adventure Center Assistant Manager

About the role

To learn more, please review the Benefits Eligibility Summary.

Responsibilities

• Provide daily operational oversight of the Adventure Center and Dercum Square, ensuring a safe and enjoyable experience for guests and employees.
• Monitor and audit training processes and documentation for all activities.
• Design and implement seasonal training programs, ensuring effective execution.
• Train staff on departmental standards.
• Develop, maintain, and audit operational procedures and documentation, including inspection logs and safety protocols.
• Lead daily department meetings, setting clear goals and addressing operational and guest service needs.
• Support leadership development for team leads and leads through ongoing feedback and exposure.
• Ensure compliance with state, federal, and industry regulations (e.g., USFS, OSHA, ANSI, ASTM, ACCT, IAAPA) to maintain guest and employee safety.
• Collaborate with other resort departments to maintain facilities and equipment and foster a positive work environment.
• Create and manage budgets focused on labor and operational expenses; develop business proposals and capital requests to support growth.
• Execute banquet event orders.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Experience in outdoor recreation, amusement park operations, guest service, and project planning.
• Minimum of 2 years of leadership experience in a dynamic operational environment.
• Valid driver’s license.
• Proficiency in staff management, guest service recovery, scheduling, and time and labor management.
• Leadership within outdoor recreation, amusement, or hospitality industries.
• Ability to obtain TIPS and ServSafe certifications within 30 days of hire.

Qualifications

• Preferred post-secondary education.
• Proficiency in MS Office; experience with Coupa, PeopleSoft and Legion.
• Heavy equipment experience.
• Fluency in English and/or Spanish.

Skills

• Leadership skills.
• Operational oversight skills.
• Training and development skills.
• Compliance and safety protocols knowledge.
• Financial management skills.
• Event coordination and management skills.

Benefits

• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development.
• Referral Program.

Pay

The expected pay range is $57,784.00 - $62,317.00. Individual compensation decisions are based on a variety of factors.

Schedule

This is a Summer Seasonal position with full-time hours.