Advantix: Solutions Architect

Duties And Responsibilities

• Provide pre-sales technical assistance and product education at a high level to Advantix customers.
• Perform the technical discovery, identify customer pain points, challenges, and business objectives to determine the best technical solutions for our clients.
• Design solutions to meet customer requirements utilizing industry best practices.
• Facilitate and lead technical meetings with existing and potential customers.
• Conduct training to heighten sales team knowledge of product capabilities.
• Absorb and qualify opportunities, attending calls as needed to assist in closing deals.
• Effectively communicate the needs of the clients to internal teams and Advantix leadership.
• Create and maintain documentation of the proposed technical solutions.
• Execute with technical accuracy, serving as a trusted advisor to internal and external clients.
• Plan and prioritize opportunities for utmost productivity and efficiency.
• Assist Tier 1 support teams as needed and serve as the escalation manager when applicable.
• Serve as level 2 support for all connectivity related troubleshooting.
• Manage network events and other notifications ensuring timely case creation and dissemination of information.
• Proactively participate in Business Process Improvements.

Soft Skills

• Strong customer focus (internal and external).
• Display empathy and tolerate diverse viewpoints.
• Active listening capabilities.
• Strong written & verbal communication skills.
• Ability to lead by example and with uncompromising ethics.
• Effective time-management skills to prioritize appropriately.
• Achieve organizational objectives through quality planning.
• Clear focus on high quality results.
• Analytical ability to observe and reverse engineer for problem solving.

Hard Skills

• Product and technical training.
• Knowledge of fixed and mobile IP based technologies.
• Ability to comprehend LAN & WAN network topologies.
• POC design, management, and implementation.
• Situational troubleshooting.
• Telecommunications basics.