Advanced Technology Specialist

PURPOSE AND SCOPE

The Advanced Technology Specialist troubleshoots and resolves technical issues on audio/visual, PC, and server technologies. Coordinates vendor-led audio/visual projects from inception to completion. Provides technical training and documentation of audio/visual, PC, and server technologies to junior technicians. In addition, this role provides excellent customer service to users.

Essential Job Functions

• Acts as lead and handles disagreements, conflicts, and unexpected problems in ways that maximize team effectiveness for the PC Desktop and/or AV area; primary point of contact for elevated issues and mitigation of highly complex internal and external problems
• Collaborates with OTS developers to improve end user experience with applications, performing relevant research and presenting findings
• Researches products and services and regularly makes decisions on purchases and diagnostic needs
• Responsible for ensuring operational budget for materials is used effectively and in accordance with Lone Star College mission objectives
• Assists customers through consultation, diagnosis, and implementation of solutions that are reasonable within resources available and that will leverage existing PC Desktop and/or AV technologies at the College
• Maintains updated knowledge of PC Desktop and/or AV systems to act as Subject Matter Expert for area
• Develops improvements and innovations to enhance team's performance
• Manages personal work tickets as well as the departmental queue
• May manage projects, either intra-OTS or with customers
• Responsible for other reasonable related duties as assigned

Knowledge, Skills, And Abilities

• Highly detailed understanding of Windows and Mac operating systems and/or AV systems as required
• Strong customer service orientation
• Expertise in explaining technical subjects to non-technical as well as technical customers
• Expertise in principles and concepts underlying an area of IT
• Basic knowledge of project management
• Demonstrated ability to address complex problems or situations
• Demonstrated ability to represent and promote the team's mission and goals across teams, processes, and departments, as needed
• Demonstrated ability to work to resolve conflicts (e.g., technical disagreements or design reviews) in own work unit
• Demonstrated ability to make decisions guided by IT and the College's precedents and objectives
• Demonstrated ability to work with management, which helps create standards for a team and assist in establishing methods of accountability for the completion of assignments and tasks
• Demonstrated ability to seek opportunities and set goals for own development
• Prioritizes project work
• Prioritizes project work
• Prioritizes project work
• Prioritizes project work

Required Qualifications

• Associate degree and a minimum of 4 years of experience, or an equivalent combination of education and experience
• Experience working directly with clients, demonstrating strong communication and interpersonal skills
• One additional year of relevant work experience may substitute for each required certification
• CompTIA A+ Certification or industry-recognized equivalent
• Microsoft 365 Certified: Fundamentals
• Prefered Qualifications
• Bachelor's degree
• At least 7 years of related professional experience
• Practical experience and specialized training in one or more IT domains (e.g., PC, Mac), supported by a college degree, technical credentials, or equivalent work experience
• Advanced expertise in hardware troubleshooting and repair
• ITIL Foundations certification or industry-recognized equivalent
• CompTIA Project+ certification or industry-recognized equivalent
• Hands-on experience managing and troubleshooting endpoints using Microsoft Intune
• Hands-on experience troubleshooting and supporting Microsoft 365 services and applications
• HP Self Maintainer certification
• LSC-Academy
• Creston Certified Programmer
• InfoComm/AVIXA Certified Technology Specialist (CTS) ' General, Design, and Installation specializations
• Apple Certified Support Professional (ACSP)
• JAMF Certified Technician and JAMF Certified Administrator
• AV-related professional certification

Special Instructions

To apply, go to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume. If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. You must limit your file name for any attachment to 40 characters or less.

Benefits

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.