Advanced Technical Support Specialist
Northeast - Western Energy Systems USA, LLC, an INNIO Jenbacher Business ("NES-WES") · Bristol, PA · 1 wk ago
Information TechnologyFull-time
Essential Responsibilities
- Ability to read, interpret safety documents, schematics and other mechanical/electrical diagrams
- Experienced in troubleshooting mechanical and electrical systems of an engine and/or generator
- The ability to work well as part of a team
- Strong computer skills including Microsoft Word, Excel, Outlook
Qualification Requirements
- Strong customer service mindset and strong skills to drive, support, Empower and inspire the Service teams and Customers
- +5 years’ experience in a technical role
- Service on engines (ideally INNIO Jenbacher engines)
- Technical attitude, complemented by strong business acumen including basic IT skills
- Willingness to work in shift model and on call
- Experience working with electrical or mechanical systems
- Fluency in English a must
- Good interpersonal skills
Job Specific Knowledge
- Strong communication skills
- Boundaryless and multi-culture working mindset and team player
- Able to work efficiently without direct supervision
- Multi-year working experience with Jenbacher gas engines in the field, operational & commissioning, all engine types
- Jenbacher training certifications: FTB, FTA, CT1, CT2, MR
- Mechanical/electrical RCA research and analysis exposure
- Previous field experience a bonus